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Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Which specific Office 2024 product are you trying to redeem?
Please note that only Office Home 2024 and Office Home & Business 2024 are consumer products.
Office Professional 2024, for example, is an organization (business) product under volume licensing. If someone sold you such a product and led you to believe that you purchased something for home use, then you have been scammed, I'm afraid. You should try to get your money back from the seller.