Does anyone know how I can get assistance with redemption of "The Ultimate College bundle"?

Question

Does anyone know how I can get assistance with redemption of "The Ultimate College bundle"?

Josh H 0

I just purchased an HP Ominbook and successfully verified my academic enrollment. Yet, I have not received my free year of 365 nor have I received my code for a free Xbox controller. I have contacted customer service multiple times and have sent multiple emails to windowsstudentoffer@microsoft.com and received nothing back. I just want to get my free year of 365 and the xbox controller as promised.

Nathan Roberts (SN) 11,276 Reputation points Volunteer Moderator

2026-05-02T09:29:07.3433333+00:00

Hey there, Josh H

Please can you provide a link to the offer, so I can try and understand how it works?

Thanks,
Nathan
Josh H 0 Reputation points

2026-05-02T12:51:34.01+00:00

https://www.microsoft.com/en-us/windows/back-to-school-offer?ef_id=_k_CjwKCAjwwdbPBhBgEiwAxBRA4UxUGTdmyCQ4JAUrTgxA6aRBpPaLBvcMeZGKhW4Se3CzOu9I77MIaRoCt2AQAvD_BwE_k_&OCID=_SEM__k_CjwKCAjwwdbPBhBgEiwAxBRA4UxUGTdmyCQ4JAUrTgxA6aRBpPaLBvcMeZGKhW4Se3CzOu9I77MIaRoCt2AQAvD_BwE_k_&gad_source=1&gad_campaignid=23798248250&gbraid=0AAAAADcJh_v0MRv4P84diz72ilyV9ddQH&gclid=CjwKCAjwwdbPBhBgEiwAxBRA4UxUGTdmyCQ4JAUrTgxA6aRBpPaLBvcMeZGKhW4Se3CzOu9I77MIaRoCt2AQAvD_BwE&r=1
Joshua Haggard 0 Reputation points

2026-05-03T14:44:17.23+00:00

Hello,

When I use the link provided, it shows that I have Xbox Game Pass Ultimate until April 19 2027. There are no other subscriptions. I have reached out to Microsoft Support already and they advised me to send an email to windowsstudentoffer@microsoft.com and wait 3 days. I waited over a week and received nothing back from them. I contacted Microsoft Support directly and they advised me that only that email box can assist me in obtaining my xbox controller code and microsoft 365 and to email them again. I did email them again and waited another week, and still no email. When I set up the PC, it asked me to set up my email. I used my university email, and received a notification that my student status was verified. This unlocked the promotion for XBOX GAME PASS ULTIMATE in the Microsoft Store......but nothing else.
Nathan Roberts (SN) 11,276 Reputation points Volunteer Moderator

2026-05-03T15:04:19.1033333+00:00

Hey there, Joshua Haggard

The chances are they are swamped with the amount of people that have signed up for this offer. I have noticed this with previous offers they have done in the past, which leaves people frustrated. I don't know how busy they are, nor who is responsible for this.

I am trying to find out more about this.

Thanks,
Nathan
Joshua Haggard 0 Reputation points

2026-05-03T15:06:28.33+00:00

I appreciate you Nathan for trying to solve this for me!

1 answer

Your answer

Nathan Roberts (SN) 11,276 Reputation points Volunteer Moderator

2026-05-02T09:29:07.3433333+00:00

Hey there, Josh H

Please can you provide a link to the offer, so I can try and understand how it works?

Thanks,
Nathan
Josh H 0 Reputation points

2026-05-02T12:51:34.01+00:00

https://www.microsoft.com/en-us/windows/back-to-school-offer?ef_id=_k_CjwKCAjwwdbPBhBgEiwAxBRA4UxUGTdmyCQ4JAUrTgxA6aRBpPaLBvcMeZGKhW4Se3CzOu9I77MIaRoCt2AQAvD_BwE_k_&OCID=_SEM__k_CjwKCAjwwdbPBhBgEiwAxBRA4UxUGTdmyCQ4JAUrTgxA6aRBpPaLBvcMeZGKhW4Se3CzOu9I77MIaRoCt2AQAvD_BwE_k_&gad_source=1&gad_campaignid=23798248250&gbraid=0AAAAADcJh_v0MRv4P84diz72ilyV9ddQH&gclid=CjwKCAjwwdbPBhBgEiwAxBRA4UxUGTdmyCQ4JAUrTgxA6aRBpPaLBvcMeZGKhW4Se3CzOu9I77MIaRoCt2AQAvD_BwE&r=1
Joshua Haggard 0 Reputation points

2026-05-03T14:44:17.23+00:00

Hello,

When I use the link provided, it shows that I have Xbox Game Pass Ultimate until April 19 2027. There are no other subscriptions. I have reached out to Microsoft Support already and they advised me to send an email to windowsstudentoffer@microsoft.com and wait 3 days. I waited over a week and received nothing back from them. I contacted Microsoft Support directly and they advised me that only that email box can assist me in obtaining my xbox controller code and microsoft 365 and to email them again. I did email them again and waited another week, and still no email. When I set up the PC, it asked me to set up my email. I used my university email, and received a notification that my student status was verified. This unlocked the promotion for XBOX GAME PASS ULTIMATE in the Microsoft Store......but nothing else.
Nathan Roberts (SN) 11,276 Reputation points Volunteer Moderator

2026-05-03T15:04:19.1033333+00:00

Hey there, Joshua Haggard

The chances are they are swamped with the amount of people that have signed up for this offer. I have noticed this with previous offers they have done in the past, which leaves people frustrated. I don't know how busy they are, nor who is responsible for this.

I am trying to find out more about this.

Thanks,
Nathan
Joshua Haggard 0 Reputation points

2026-05-03T15:06:28.33+00:00

I appreciate you Nathan for trying to solve this for me!

Answer 1

Nathan Roberts (SN) 11,276 Volunteer Moderator

Hey there, Josh H

Thanks for the additional information. I have managed to find the terms and conditions around this offer here too, thanks to a fellow moderator: https://www.microsoft.com/en-us/windows/learning-center/microsoft-college-offer-ultimate-college-bundle?msockid=335d47b67cd36e3831ff50fe78d368b7

Redeem the Windows Back to School offer Customers who purchased an eligible device will be notified in two ways to validate their student status. After the new PC is set up, students will see an on-screen notification to validate their student status. Alternatively, students will also receive an email prompting them to validate their student status in the inbox of the email they used to set up their new PC. Redeeming your offer takes just a few steps: Step 1 – Student Verification: After clicking “Verify now” from the Windows screen or email, customers will be directed to the Microsoft Academic Verification page to fill out the form and provide their .edu college email address for verification. Step 2 – Claim the offer:

After student verification is completed and successful, customers will receive an email to claim the Xbox Game Pass Ultimate subscription, Microsoft 365 Premium subscription, and the unique promo code to redeem the custom controller in about 3 days.

Please can you check your email for the email telling you how to activate your offer?

This should be sent to the email address used to set up the new device that is required for the offer to work.

Thanks,
Nathan

Josh H 0 Reputation points

2026-05-02T15:26:42.6533333+00:00

I have checked my email and received nothing. I was able to redeem the xbox ultimate membership 1 year via Microsoftstore..but I did not find an email for Microsoft 365 or the Xbox controller. I did receive an email back confirming my student status was verified. This has now been over two weeks.
Nathan Roberts (SN) 11,276 Reputation points Volunteer Moderator

2026-05-03T09:22:34.7566667+00:00

Hey there, Josh H

Please can you tell me if you received any sort of notification on the PC after you had set up your PC?

Please can you doublecheck the services page here: https://account.microsoft.com/services

Has the subscription already been added along with the Xbox Game Pass?

Have you tried reaching out to Microsoft support directly?

Thanks,
Nathan
Nathan Roberts (SN) 11,276 Reputation points Volunteer Moderator

2026-05-09T14:13:12.4733333+00:00
Hey there, Josh H & Joshua Haggard

Just so we are on the same page, looking at the disclaimer at the bottom of the page, please can you confirm:

You have never signed up for the Xbox Game Pass subscription?

You have never signed up for Microsoft 365 before?

If you have previously signed up for Xbox Game Pass or Microsoft 365 before, you will not be eligible for this offer as you must be a new subscriber. I do think, by reading the disclaimer, if you have had Xbox Game Pass but not the Microsoft 365 subscription, it will provide you with Microsoft 365 subscription.

[9] For new subscribers only. Valid payment method required; subscriptions auto‑renew. See terms and conditions for details.

Hope this helps,
Nathan

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Does anyone know how I can get assistance with redemption of "The Ultimate College bundle"?

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