COPILOT BAD EXPERANCE

Question

**FORMAL COMPLAINT AND REQUEST FOR REGULATORY REVIEW

REGARDING MISLEADING AND POTENTIALLY HARMFUL OUTPUT FROM MICROSOFT COPILOT**

To: Microsoft Corporation – Legal & Compliance Division One Microsoft Way Redmond, WA, USA

Subject: Formal Complaint and Request for Regulatory Assessment Concerning Misleading and Unsafe AI‑Generated Information

Dear Microsoft Legal & Compliance Department,

I am submitting a formal complaint regarding the conduct of Microsoft Copilot, which has produced misleading, fabricated, and unreliable information presented as factual. This behavior resulted in significant inconvenience and demonstrated a pattern that raises concerns about consumer protection, product reliability, and the adequacy of safeguards in place for AI‑generated content.

The system repeatedly generated:

• non‑existent public transport routes,

invented bus stop names,

inaccurate service information,

and multiple fabricated statements even after corrections were provided.

These outputs were presented without any indication of uncertainty or limitations, leading to reliance on information that was not grounded in real‑world data.

This situation highlights the need for:

clearer transparency mechanisms,

stronger safeguards against fabricated factual content,

and improved communication of system limitations to users.

Given the nature of the incident, I request that Microsoft:

Conduct an internal review of the circumstances that allowed fabricated information to be presented as factual.

Assess whether additional safeguards or transparency measures are necessary to prevent similar occurrences.

Provide clarification regarding how Microsoft ensures the reliability of AI‑generated information in consumer‑facing contexts.

Outline steps the company intends to take to reduce the risk of misleading or unreliable content being presented to users.

I am also submitting this matter for consideration to relevant consumer protection bodies, including:

the national consumer protection authority,

the European Consumer Centre (ECC‑Net),

and other appropriate regulatory entities.

This complaint is submitted with the expectation that the issue will be reviewed in accordance with applicable consumer protection and digital service standards.

Sincerely, Dalius

**FORMAL COMPLAINT AND REQUEST FOR REGULATORY REVIEW

REGARDING MISLEADING AND POTENTIALLY HARMFUL OUTPUT FROM MICROSOFT COPILOT**

To: Microsoft Corporation – Legal & Compliance Division One Microsoft Way Redmond, WA, USA

Subject: Formal Complaint and Request for Regulatory Assessment Concerning Misleading and Unsafe AI‑Generated Information

Dear Microsoft Legal & Compliance Department,

I am submitting a formal complaint regarding the conduct of Microsoft Copilot, which has produced misleading, fabricated, and unreliable information presented as factual. This behavior resulted in significant inconvenience and demonstrated a pattern that raises concerns about consumer protection, product reliability, and the adequacy of safeguards in place for AI‑generated content.

The system repeatedly generated:

non‑existent public transport routes,

invented bus stop names,

inaccurate service information,

and multiple fabricated statements even after corrections were provided.

These outputs were presented without any indication of uncertainty or limitations, leading to reliance on information that was not grounded in real‑world data.

This situation highlights the need for:

clearer transparency mechanisms,

stronger safeguards against fabricated factual content,

and improved communication of system limitations to users.

Given the nature of the incident, I request that Microsoft:

Conduct an internal review of the circumstances that allowed fabricated information to be presented as factual.

Assess whether additional safeguards or transparency measures are necessary to prevent similar occurrences.

Provide clarification regarding how Microsoft ensures the reliability of AI‑generated information in consumer‑facing contexts.

Outline steps the company intends to take to reduce the risk of misleading or unreliable content being presented to users.

I am also submitting this matter for consideration to relevant consumer protection bodies, including:

the national consumer protection authority,

the European Consumer Centre (ECC‑Net),

and other appropriate regulatory entities.

This complaint is submitted with the expectation that the issue will be reviewed in accordance with applicable consumer protection and digital service standards.

Sincerely, Dalius