HOW DO I CONTACT YOUR ACCOUNTS DEPARTMENT FOR THE CLOUD, TO CHANGE MY CREDIT CARD FOR DIRECT DEBIT IN AUSTRALIA

Question

I HAVE JUST CHANGED MY CREDIT CARD AND NEED TO LET YOU KNOW MY NEW CREDIT CARD NUMBER FOR DIRECT DEBIT FOR MY ACCOUNT WITH THE CLOUD.

I LIVE IN VICTORIA 3199 AUSTRALIA.

REGARDS KEITH HINDLEY

******@bigpond.com

Answer 1

Hi, I'm Bernard. I'm happy to help!

Alternatively, you can also reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type your issue, then press Enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

To change the credit card used for Microsoft cloud services and get account/billing help in Australia, use both the self-service billing page and the Australia support phone number.

1. Update the credit card for Microsoft 365/Azure online
   1. Go to the Microsoft account Payment options page: https://account.microsoft.com/billing/payments
   2. Sign in with the Microsoft account used for the subscription.
   3. Select Add a new payment method.
   4. Enter the new credit card details and save.
   5. If needed, remove or update the old card so future direct debits use the new card.
   If the card is for Azure specifically and is being declined or needs updating, see the guidance under Add, update, or remove a credit card linked from the Azure billing troubleshooting article.
2. If the subscription is tied to a different country/region If the payment method must be associated with a different country, first change the account’s country/region, then add the new payment method:
   1. Go to Your info → Edit profile info: https://account.microsoft.com/profile/
   2. Change the country/region to the correct one.
   3. Return to the Payment options page and select Add a new payment method.
3. Contact Microsoft accounts/billing by phone in Australia For direct assistance from Microsoft’s business customer service (billing/accounts) in Australia, call one of the Australia business support numbers:
   • Australia: 1800 624 449 (toll free)
   • Australia: 1800 197 960 (toll free)
   When connected, request the accounts/billing department for Microsoft 365/Azure/cloud services and ask them to verify and update the payment method for the subscription.

Do not send credit card details by email. Provide them only through the secure Microsoft account billing portal or directly to Microsoft support over the official phone line.

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References:

• Add a new bank or credit card to your Microsoft account
• Troubleshoot a declined card
• Change contact information for an Azure billing account
• Customer service phone numbers
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• Change my 365subscription to Another country/region - Microsoft Q&A
• Trying to use an Office365 product key and "getting error PaymentAuthenticationVerificationFailed" - Microsoft Q&A

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