Unable to access my personal Outlook email

Question

Lost connection to the server this morning 5:29 am eastern time. When i went through the process of getting back in i requested a verification code be text. The code came in. I guess I put it in wrong as it said it was incorrect. Now when i try again it will not send a code to my phone. It's totally locked down. It will not send another code, nor will it allow me to change my password to get in. please help.

Answer 1

As of this morning Outlook is experiencing MAJOR problems and multiple people are unable to authenticate, can't send/receive e-mails ....

https://www.devhut.net/not-getting-your-e-mails-outlook-live-hotmail-isnt-working-youre-not-alone/

Answer 2

Hey there! Nice to meet you!

Since you can't receive the verification codes, please try these steps:

1. Avoid submitting multiple requests to phone numbers, since this could stop verification codes from being delivered.
2. Suspicious traffic from your geographical location may cause delays in delivering verification codes. These uncommon issues usually resolve on their own after some time.

If you still can't receive the codes, this may indicate that your account is temporarily blocked due to unusual activity. You will not be able to receive the codes until the account block expires, as stated in this article: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Kindly perform these steps to fix the error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to reset the password.
3. If the issue persists, kindly wait exactly 1 week to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password.

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours or 1 week), as this may reset the lock cooldown.

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl