I can't do SAFE MODE. Windows 11 stuck in CRITICAL_SERVICE_FAILED (0x5A)

Question

I have Windows 11, and it seems an update is causing this error. I haven't been able to boot into Safe Mode because it just returns me to the initial black screen. Is there any way to resolve this without booting into Safe Mode? I can access the Aptio Serio AMI settings, but the only options seem to be erasing the disk, which I can't do.

Answer 1

Hi, I'm Bernard. I'm happy to help!

Since you are still able to boot into Safe Mode, could you please retrieve the Minidump files from your PC? You can transfer them to a USB drive, or if internet access is available in Safe Mode, kindly upload and share the Minidump files so I can further examine the root cause of the issue.

Press Windows key + E (To open File Explorer)

 

Click "This PC" > then follow the file path:

 

C:\Windows\Minidump

 

Copy the Minidump files and save them to another location, like the Desktop or Documents.

 

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/, then upload the file.

Then, provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.