I bought a giftcard and still haven't recived my 25 digit code

Question

I ordered a giftcard using microsoft store but it's been almost 2 weeks and I still haven't recived my codes despite the status being shown as complete

Answer 1

Hi SaraPednekar-8740, 

I understand how frustrating this must be, especially when the order status already shows as Complete and you still have not received the 25-digit code. 

To help narrow this down, could you please confirm a few details for me? 

• Are you signed in with the same Microsoft account that was used to place the order? 
• In your Order history, when you open the order details, do you see any option such as View code, Redeem, or Print? 
• Did you receive the order confirmation email, and have you already checked Inbox, Spam/Junk, Promotions, and Deleted folders? 
• Was this meant to be a digital gift card/code delivery, or a physical card? 

In the meantime, please try these steps: 

1. Check your Microsoft order history 

• Sign in to the Microsoft account used for the purchase. 
• Go to your Order history. 
• Open the order that shows Complete and review the full order details. 

2. Look for the code in the order details 

• Please check whether the page shows any code-related option such as View code, Redeem code, Print or any digital delivery instructions 

3. Search your email carefully 

• Please search your mailbox using terms like: Microsoft, Microsoft Store, gift card, order,  
• If possible, check all folders, including Spam/Junk, Promotions, and Deleted Items. 

4. Confirm the email address tied to the order 

• If you use more than one Microsoft account or email address, please verify which one was used when the order was placed. 

5. Try another browser or a private/incognito window 

• This can help check whether the order page is displaying differently in the current browser session. 

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.  

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Answer 2

For a Microsoft Store gift card purchase, the 25-character digital code is delivered digitally, not as a separate physical item. Since the order shows as Complete but the code has not been received after about two weeks, the following checks and actions are appropriate:

1. Verify whether the gift card is digital or physical:
   • If it is a digital gift card, the code should appear in the gift card history for the Microsoft account used to place the order.
   • If it is a physical gift card, delivery time depends on shipping; check the order status and tracking.
2. Check gift card history for the code:
   • Sign in to the gift card history page with the same Microsoft account used to buy the gift card.
   • If a gift card entry is present, open it to view details; the digital code and status should be shown there.
3. If the digital gift card is present but unused and still within 14 days of purchase, and there is an issue with the code or it was never properly delivered, cancel and refund:
   • On the gift card history page, locate the gift card.
   • Select Cancel > Confirm to cancel the order and get a refund (only if it has not been redeemed and is within 14 days of purchase).
4. If the order is older than 14 days, or the gift card entry is missing, or the card appears redeemed when it was not, contact Microsoft Store support with the order details so they can investigate delivery or account issues.
5. Also confirm the order status and any shipping details on the order history page, especially if a physical card was ordered.

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References:

• How to cancel a Microsoft Store gift card
• Track your order from Microsoft Store
• Microsoft gift cards terms and conditions