account was compromised I had to create a new one just to try and get in touch with you, please help

Question

my account was compromised last night, I have no way of recovering my old account as someone was able to get into it and change the email that was on file

Answer 1

I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

Follow these steps to deal with the compromised Outlook.com / Microsoft account:

1. Use the official Sign-in Helper
   • Go to the Microsoft account Sign-in Helper tool: Start.
   • Enter the email address or phone number of the compromised account.
   • The tool will either show self-help options or offer a way to contact an agent, depending on the situation.
2. Run through the hacked/compromised account guide
   • Follow the official guidance for hacked accounts: How to recover a hacked or compromised Microsoft account.
   • Step 1: On any Windows 8.1/10/11 PC used with that account, run a full antivirus scan (for example, with Windows Defender) before changing any passwords.
   • Step 2: Try to sign in and change the password. If sign-in is not possible, use the password reset flow from that article.
   • Step 3: If access is restored, immediately review account settings such as connected accounts, forwarding, and automatic replies to remove anything suspicious.
3. If the email/phone on file was changed and recovery fails
   • When the attacker has replaced the security info (email/phone) and the account recovery web form does not accept the information provided, there is no alternative manual method for consumer Microsoft accounts.
   • Community and support agents cannot override the automated recovery system or directly reset passwords for security reasons.
4. Use the Microsoft account recovery form (if offered)
   • If prompted, complete the account recovery form as described in Help with the Microsoft account recovery form.
   • Use a working email address that can receive responses.
   • Provide as much accurate historical information as possible (old passwords, contacts, subject lines, etc.) to maximize the chance of success.

If the Sign-in Helper and recovery form ultimately deny the request and security info has been fully changed by the attacker, the old account is considered unrecoverable and continued attempts will not change that outcome.

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References:

• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• Hello , welcome to Account help & learning
• Respond to a compromised cloud email account
• my microsoft account has been compromised - Microsoft Q&A
• My account got hacked. - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A