Lost one account on Authenticator

Question

I lost one of my account to Rockstar games for two-step Verification after change phone. I don't have my old phone and i dont know how to regain.

Answer 1

Hi

You need to email rockstar about this issue, only they can reset your account for the MSA to work.

Answer 2

For a non-Microsoft account like Rockstar Games that was added to Microsoft Authenticator as a third‑party OTP (one-time password) account, the app does not back up or restore the underlying Rockstar security settings. Losing the old phone means the original Rockstar two-step verification setup is no longer available through Authenticator.

From the Microsoft Authenticator side, the only supported options are:

1. If a backup exists and is restorable
   • On the new phone, install Microsoft Authenticator.
   • Use the same platform as before (iOS→iOS or Android→Android), because “you can only backup and restore on the same device type.”
   • Follow the platform-specific restore steps (for example, on Android use Restore from backup / Begin recovery; on iOS use iCloud backup) to restore Authenticator data.
   • Third‑party accounts like Rockstar that use a 30‑second one-time password will have their codes available once restored.
2. If a backup does not exist or cannot be restored
   • Authenticator cannot recover the Rockstar account configuration.
   • The only option is to re-add the Rockstar account to Authenticator after regaining access directly with Rockstar support or their account recovery process.

Microsoft support and Authenticator cannot override or recover Rockstar’s two-step verification; recovery must be done through Rockstar’s own account recovery options, then the account can be added again to Authenticator.

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References:

• Restore account credentials from Microsoft Authenticator