Azure login to tenant blocked due to inactivity

Question

I am working on classes on Learn.Microsoft.com and when I attempt to login to the Azure Portal I get the following message:

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 953650d0-fd8d-436e-b477-918a3fac1300 Correlation ID: 019dd5e8-<removed PII> Timestamp: 2026-04-28 21:04:25Z

I cannot reactivate it online since I cannot login to the Portal and any attempt to contact the support phone numbers end up with the automated system referring me to help.microsoft.com.

How do I either get the tenant reactivated or create a new tenant so I can do the lab exercises in the class?

Answer 1

Hello W. Andy Roche,

If you want to create new tenant, Follow these steps:

Open an in-private/incognito browser window (to avoid automatic sign-in via SSO).

Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account. Click on Try Azure for free button.

During the setup, you’ll be prompted to create a new directory (tenant). Once completed, you will become the Global Administrator of this new tenant, giving you full access to manage Azure resources.