I want to cancel my subscription for microsoft office

Question

I want to cancel my subscription for microsoft office

Blanka Nagy 20

I want to cancel my subscription for microsoft office. it was a mistake of the moment, havent used not once! But canot get into myaccount either, cant even find it. what to do?

my oreder number

global - 365 Standard

order no [Moderator note: personal info removed]

Please offer help!

0 comments

Answer accepted by question author

1 additional answer

Your answer

Answer 1

Rin-L 19,255 Microsoft External Staff Moderator

Good day @Blanka Nagy,

Before we go any further, I’d like to gently clarify that this is a user to user support forum. I’m not part of the Microsoft billing team, so I don’t have the ability to directly cancel subscriptions or intervene on billing matters. That said, I truly hope I can help review your situation, offer some guidance, and support you in finding the right next steps as best as possible.

In general, canceling a Microsoft 365 subscription is done by an administrator directly from the Microsoft 365 admin center. You can find the standard step by step guidance here: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

That said, you mentioned that you can’t get into your account at all and can’t even find it, so I’d like to understand your situation a bit better:

When you say you can’t access the account, are you seeing an error when trying to sign in, or are you unsure which email address was used to create the subscription?
Are you trying to sign in at the Microsoft 365 admin center, or on a different Microsoft sign in page?
And when you say you can’t find the account, could you let me know which page or location you’ve already checked?

Having a little more clarity on where you’re getting stuck will really help me point you in the right direction and suggest the most appropriate next steps for your case.

Once you’re able to share a bit more detail, please feel free to leave a comment under this post. I’ll be more than happy to continue assisting you.

Thank you for your time, and I’m looking forward to your reply.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Blanka Nagy 20 Reputation points

2026-04-30T08:36:06.7233333+00:00

Hello, Thank You for your willingness to help.

I am not sure. This year in February, I needed a document for my work. In order to make it a bit official, I have tried The Word from Microsoft. But without creating a new account, without a new email, I am not sure where the account was created, just woke up that in every month my money is whitdrawn. Yes okay I aproved it but what about cancelling.

The bill is sent to my personal address and when I want to cancel it it does not accept my personal address, only the business one. Which I do not have!

Admin.cloud.microsoft do not have permission . This is the standard answer. Whenewer I want to go further.

The only information I have is what kind the subscription I have because it gets to my personal email.

And that is Global Microsoft 365 Business Standard 25 (quantity)

Coud be the Cloud? I was it send to my personal adress, why does not work to get inside. It is a mistery to me.

Thank you very much if it helps!

Blanka.
Rin-L 19,255 Reputation points Microsoft External Staff Moderator

2026-04-30T12:17:41.83+00:00

Thank you for getting back to me and for sharing more details @Blanka Nagy. I really appreciate it.

When purchasing a Microsoft 365 Business subscription, Microsoft typically asks for an email address first to process the payment. This can be your personal email, which is why invoices and billing notifications are being sent there.

However, during the same purchase flow, the system also requires creating a business admin account, usually in the format ******@tenant.onmicrosoft.com. This account becomes the Global Admin, and it’s the one required to manage or cancel the subscription. This would explain why signing in with your personal email doesn’t give you access and why you’re seeing permission errors.

To help move things forward, a couple of details would be really helpful, if you have them. If you can, please share the Invoice ID from one of the billing emails (this is different from the Order ID). Also, if you remember creating an admin or onmicrosoft.com email address during setup, even vaguely, that information could be useful as well.

Please send these details via private message, as they involve sensitive information. To access private messaging, click the banner shown in the image below.

Once I have those details, I’ll do my best to reach out to the relevant team to check further and provide additional help within the scope I can support.

Thank your again for your patience.
Rin-L 19,255 Reputation points Microsoft External Staff Moderator

2026-05-01T07:55:17.7766667+00:00

Hi @Blanka Nagy,

I’ve sent you a private message earlier and was just wondering if you’ve had a chance to take a look yet. I’m still waiting for your reply whenever it’s convenient for you.

Thank you so much, and I really appreciate your time.
Blanka Nagy 20 Reputation points

2026-05-08T07:08:35.37+00:00

Hello, sorry for late response. Your help is greatly appreciated.

Nume: [Moderator note: personal info removed] . This is the only relevant information I have.

Meaning, probably the acount name I have given to the business [Moderator note: personal info removed] !.

I have looked for the Invoie, I do not have it on my private email address.

What should I look further. The information I get from Microsoft is only that I have brought the subscription.

So so confusing.

Thank you for your immersive help!
Rin-L 19,255 Reputation points Microsoft External Staff Moderator

2026-05-08T10:04:04.68+00:00

Thank you for your follow‑up, @Blanka Nagy.

I really appreciate you getting back to me. Could you please let me know if you’re able to see the private message I sent you? Since it contains account‑related details that are considered personal data, I wanted to make sure we continue the discussion there instead of in the public thread. Please click the banner shown in the image below to open our private message:
Blanka Nagy 20 Reputation points

2026-05-09T07:02:53.1166667+00:00

Hello, no I cannot see your private mesage!
Rin-L 19,255 Reputation points Microsoft External Staff Moderator

2026-05-11T08:17:52.93+00:00

Could you please take a moment to check the very top of your original post and see whether a banner appears there, similar to the one shown in the screenshot:

Due to privacy and security policies, I’m not able to share or discuss personal or account specific information directly within a public forum.

I really appreciate your patience and understanding here, and thank you for bearing with me while I work within these boundaries to support you as best I can @Blanka Nagy.
Rin-L 19,255 Reputation points Microsoft External Staff Moderator

2026-05-12T10:13:48.0233333+00:00

Hi @Blanka Nagy, if you’re still not seeing the banner, could you please share a screenshot of how your post looks on your side? That would help me take a closer look and understand what’s going on more clearly.

Answer 2

Stefan Blom 340.1K MVP Volunteer Moderator

Business subscriptions are managed via the 365 Admin center. Go to https://admin.microsoft.com. Sign in using your .onmicrosoft.com credentials. See also https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide#steps-to-cancel-your-subscription .

For more help, you can contact business support. See https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 .

0 comments

Share via

I want to cancel my subscription for microsoft office

1 additional answer

Your answer