My Microsoft account got hacked

Question

My account got hacked and the hacker also change my linked email to the account. I have submitted a request form already and microsoft support team emailed me that they have confirmed there was unauthorized access but there is nothing they can do. I have bought Minecraft on that account and Minecraft is expensive. Is there any way for me to get my account or at least do not have to pay again for Minecraft?

Answer 1

This forum is just a user to user account and no-one here has any account access, I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered and any games or apps linked to the account are lost.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

There is no additional manual recovery path beyond what has already been done. For hacked or compromised Microsoft accounts, recovery is only possible through the official self-service flows:

1. Use the hacked-account troubleshooter and recovery guidance
   • Follow the steps in How to recover a hacked or compromised Microsoft account, which includes:
     • Scanning devices for malware.
     • Trying to sign in and change the password or reset the password if sign-in is not possible.
     • Reviewing and correcting account settings (connected accounts, forwarding, automatic replies) if access is regained.
   • If sign-in is no longer possible because the hacker replaced the security info, use the Sign-in Helper tool started from that article to see all available self-help or support options.
2. Use the Microsoft account recovery form
   • If normal reset options fail, complete the account recovery form as described in Help with the Microsoft account recovery form.
   • Provide as much accurate information as possible (old passwords, approximate creation date, purchase details, etc.). Microsoft reviews the form and responds within 24 hours to the working email address provided.
   • If the form result says the account cannot be verified, it can be retried (up to two times per day) with improved details. If repeated attempts fail, the account is considered unrecoverable and support agents cannot override this or manually restore access.
3. When security info has been replaced by the attacker
   • The Q&A guidance confirms that if the hacker has fully replaced the security information and the recovery form does not succeed, there is no other working method to recover the Microsoft account, and Microsoft Support cannot help further.
4. About Minecraft purchases
   • If the Microsoft account cannot be recovered, there is no supported way in this guidance to transfer or restore the Minecraft license from that lost account.
   • The Q&A references indicate that in this situation there is no guarantee the Minecraft account can be recovered and recommend contacting Minecraft Support separately to see if they can offer any alternative options.

If the recovery form eventually succeeds and access to the Microsoft account is restored, the existing Minecraft purchase on that account remains valid and does not need to be repurchased. If the account remains unrecoverable after all official recovery steps, the documentation and Q&A indicate there is no further escalation path on the Microsoft account side, and a new purchase may be required unless Minecraft Support can provide an exception.

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References:

• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• Hello , welcome to Account help & learning
• My account got hacked. - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A