OneDrive photo access

Question

Hi my update from support team to get photos OneDrive. If how be fix my problem.

Answer 1

Hi was it my problem is fix about fix get my OneDrive account to my photo to. It be updated of my OneDrive account.

Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

The question is incomplete.

Could you please let me know what the problem is with your OneDrive photos - are they missing, or can you not open them?

What did the support team tell you to do?

Answer 3

To access and fix problems with photos in OneDrive, follow these steps depending on where the issue appears.

1. If photos are not uploading from a phone (camera roll issues)
   1. Open the OneDrive app on the phone and keep it open so the camera roll can update.
   2. Make sure camera upload is turned on and allowed to use mobile data if Wi‑Fi is not available (check OneDrive app settings for metered connections).
   3. Turn on the phone’s Location Services so OneDrive can trigger background uploads.
   4. If uploads are still stuck or only some photos appear:
      • Turn off camera upload in OneDrive app settings.
      • Go to the OneDrive website and rename the Camera Roll folder.
      • Ensure a good Wi‑Fi or mobile connection.
      • Turn camera upload back on to restart uploads.
2. If OneDrive says it cannot upload specific photo or video files
   1. Check that Microsoft storage is not full. If storage is exceeded, new photos and videos cannot upload until space is freed or storage is increased.
   2. Try uploading the file again in case there was a temporary OneDrive problem.
   3. Make sure the account is signed in to OneDrive when uploading.
   4. Confirm permission to access the file and to upload to the chosen folder (especially for work/school accounts).
   5. Ensure the file type is supported. Photos should be in formats such as JPEG, JPG, TIF, TIFF, GIF, PNG, RAW, BMP, DIB, JFIF, JPE, JXR, EDP, PANO, ARW, CR2, CRW, ERF, KDC, MRW, NEF, NRW, ORF, PEF, RAF, RW2, RWL, SR2, or SRW.
   6. On iOS, turn off iCloud photo optimization, because OneDrive cannot upload photos optimized for iCloud: go to Settings > iCloud > Photos and clear Optimize Storage.
3. If OneDrive on mobile is generally not syncing photos
   1. Keep the OneDrive app open while the first large sync completes, especially if there are many photos in the camera roll.
   2. If setup or scanning takes a long time with no error, the camera roll may be very large; allow more time for OneDrive to index and upload.
   3. Verify that Microsoft storage is not exceeded; otherwise, new photos cannot upload.
4. If photos are already in OneDrive but not visible on a device
   1. Sign in to the same Microsoft account on all devices.
   2. Use the OneDrive website to confirm the photos exist in the expected folders (for example, Pictures or Camera Roll).
   3. If using a gallery app (such as Samsung Gallery) that syncs with OneDrive, ensure it is updated to the latest version; in some cases, joining the latest app build (such as a beta version from the Play Store) has resolved missing photo/video display.

If the problem is still not clear (for example, cannot sign in to OneDrive, or storage looks wrong), use the OneDrive sync and upload troubleshooting guidance and, if needed, unlink and re‑link the OneDrive account on the device.

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References:

• Fix OneDrive sync problems
• Fix OneDrive sync issues on Android and iOS devices
• Fix problems uploading files on the OneDrive website
• Why is Microsoft Support not working? -- Extra OneDrive storage missing - Microsoft Q&A
• Why does Samsung Gallery only sync few videos from OneDrive and not display any photos? - Microsoft Q&A
• OneDrive says I'm not connected to the internet - but I am! - Microsoft Q&A
• Storage showing full - Microsoft Q&A