Unable to access the Partner Center/Azure AD; account cannot be logged in. AADSTS5000224

Question

Unable to access the Partner Center/Azure AD; account cannot be logged in. AADSTS5000224

YUAN RUI 35

Hi,

I tried to log in to my organization's Entra, but encountered the following error:

Azure AD:

Sign-in failed
Error code: AADSTS5000224
The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in again. Error message: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: 89cc1007-4aba-4700-b81c-891fa7602f00 Correlation ID: 019de33f-5176-7611-b76f-75b2daa0f553 Timestamp: 2026-05-01 11:16:00Z

Partner Center:

The problem is that when I log in with my account, enter my password, and then enter 2FA, it pops up a Generic error.
Access restrictedWe're sorry, you don't have permission to access this page. Please contact your administrator to request access.

CorrelationID: 62192d6b-8e9e-4bd3-95e8-8aaad7f18cbcCorrelation Vector: 4XphT+ZjgEK8kvZG.0Date: 01 May 2026 09:56:14 +00:00

Can you help me?

YUAN RUI 35 Reputation points

2026-05-01T11:19:13.03+00:00

Previously, I had a problem with my Partner Center - Hardware, which has now been resolved and my permissions have been reactivated by the support team. However, I still cannot log in to my Partner Center.
VEMULA SRISAI 12,800 Reputation points Microsoft External Staff Moderator

2026-05-01T11:22:58.7166667+00:00

YUAN RUI could you please share the requested details in private message.