Share via

USB c type ports not working

denzel kabongo 0 Reputation points
2026-05-01T13:25:55.2866667+00:00

Hello my laptop is not recognizing the usb c type but it is accepting the memory card in the slot

Nuance | Other
Nuance | Other

Additional Nuance products, services, or issues

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2026-05-01T13:26:19.49+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Try the following steps to troubleshoot the USB-C ports that are not being recognized while the memory card slot still works:

    1. Power cycle the device
      • Unplug any USB-C devices.
      • Shut down Windows completely (not just restart).
      • Wait about 10 seconds, then power it back on.
      • After Windows loads, plug the USB-C device back in and test.
    2. Test direct connections and cables
      • If using a USB-C hub or adapter, disconnect it and plug a single USB-C device directly into the USB-C port.
      • Try a different USB-C cable of the same type; not all USB-C cables support data/power/video.
      • If the USB-C device has its own power supply, plug it in.
    3. Confirm the USB port/adapter functionality
      • If the USB-C device is a hub, verify that devices connected through the hub work on another system.
      • Test the same USB-C device and cable on another computer to confirm the device itself is functional.
    4. Reinstall USB controllers in Device Manager
      • Open Device Manager (devmgmt.msc).
      • Expand Universal Serial Bus controllers.
      • Right-click each USB controller under this node and select Uninstall.
      • After all USB controllers are uninstalled, restart the computer.
      • Windows will automatically reinstall the USB controllers. Then test the USB-C port again.
    5. Check for firmware/driver updates
      • Install all available Windows updates.
      • If using a Surface device, open the Surface app, go to Help & support, and select Check for updates to ensure Surface drivers and firmware are current.

    If the USB-C ports still do not work after these steps, the issue may be hardware-related and require vendor or OEM support.

    References:

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.