Didnt receive verification code to register for Microsoft for Startup even after multiple attempts

Question

Hi kindly assist in retrieving verification code to apply for this program. I have tried several times with 10 minutes gap eact time.

Answer 1

Hi Faidhi Fahmi,

It looks like the SMS never arrives even after waiting and resending – that can happen if the system flags too many back-to-back requests or if the number isn’t formatted or supported correctly. Here are a few things to try:

1. Double-check your number and country code
   • Make sure there are no typos, and the correct “+60” prefix is selected.
2. Use a “real” mobile number, not VoIP
   • Azure’s phone verification won’t accept VoIP or certain landlines. A standard cell phone number usually works best.
3. Wait up to 4 minutes, then try “Call me”
   • SMS can be delayed by your carrier. If there’s a “Call me” option, select that to get a voice code.
4. Clear cache or switch browser/device
   • Sometimes cookies or extensions interfere with the resend flow. Try an incognito window or a different phone/PC.
5. Pause for at least 24 hours before re-attempting
   • Flooding the system with too many code requests in a short time can trigger a temporary fraud/risk block. Waiting a day clears that.
6. If you still don’t get a code
   • Open a support ticket with the Microsoft for Startups team so they can review and lift any blocks on your account/phone number.

Hope one of these does the trick!

Reference documentation:

• https://support.microsoft.com/en-US/home/contact?linkquery=Troubleshooting%20verification%20code%20issues
• Troubleshoot Azure sign-up phone verification: https://learn.microsoft.com/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up#identity-verification-by-phone

Kindly let us know if the above helps or you need further assistance on this issue.

Please do not forget to and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Answer 2

Hey there, Faidhi Fahmi

Please can you try looking in your SPAM messages to see if the mobile operator or mobile phone system has marked the incoming message as SPAM.

Mobile operators will often mark numbers as SPAM if they are coming from numbers you don't normally receive messages from. If they are marked as SPAM, you should see a red background with a white exclamation mark (!) in the middle.

Hope this helps,
Nathan