HELP - I'm not receiving verification codes from Canva to my personal email. None of my settings have changed.

Question

HELP - I'm not receiving verification codes from Canva to my personal email. None of my settings have changed.

Answer 1

Hi Alanna

I understand how frustrating this is, especially when the codes aren’t coming through.

I can see Q&A Assist has shared the general troubleshooting checks. Could you please let me know whether you’ve already tried those steps, and if so, what the result was?

Also, just to clarify: Do other emails arrive normally in your inbox, or is it only Canva codes that are missing?

In the meantime, please try these steps next:

1, Double-check Outlook on the web

• Sign in to Outlook on the web via your browser
• Check all folders (Inbox, Junk Email, Deleted Items, Archive), ensure your inbox filter is set to All (not "Unread", "Flagged", etc.)
• Check Focused / Other tab (if Focused Inbox is enabled), emails may land in Other. You can also temporarily turn Focused Inbox off to test.

2, Check your Blocked senders list

It’s possible the sender was blocked unintentionally:

• In Outlook web, go to Settings > Mail > Junk email
• Review Blocked senders and domains
• If Canva’s domain or sender appears there, remove it

3, Check your internet connection

• Make sure your device has a stable internet connection and try switching networks (e.g., from Wi-Fi to mobile hotspot) then test again.
• Try again from a different browser/device or from an InPrivate/Incognito window,
• If needed, you can then clear the browser cache/cookies for Outlook.com.

4, If only Canva emails are affected

If other emails work normally but Canva codes never arrive, this usually means the messages are being blocked before they reach your mailbox. In that case, it would be best to also check with Canva to confirm the exact sender address or domain they use for verification emails.

For reference, you can see: Email is missing from your Outlook.com inbox

Please feel free to let me know how it goes. I truly appreciate your time and understanding.

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Answer 2

For verification codes not arriving in Outlook.com, the issue is usually with how the messages are delivered or filtered, not with Canva itself.

Try these steps in order:

1. Check junk/spam and other folders
   • Look in Junk/Spam, Other (if Focused Inbox is on), and any custom folders.
   • Verification codes are often sent from automated senders and can be misclassified.
2. Add the sender as trusted
   • When a code email does arrive, mark it as Not junk and add the sender to safe senders so future codes go to the inbox.
   • For Microsoft verification emails specifically, valid codes come from @accountprotection.microsoft.com, which should be marked as a trusted sender. The same principle applies to Canva’s sender address.
3. Avoid repeated requests
   • Do not request many codes in quick succession. Excessive or repetitive requests can cause temporary blocking of code delivery.
4. Wait and retry later
   • If there is heavy or suspicious traffic from a region or unusual activity on the account, code delivery can be delayed or temporarily blocked and then automatically resolve after some time.
5. Try an alternate verification method
   • If Canva offers another method (e.g., SMS, different email, authenticator app), use that while email delivery is unreliable.
6. Use a different network or device/browser
   • Sign in to Outlook.com in a private/incognito window or a different browser and check again.
7. If the problem is with Microsoft account codes instead of Canva
   • Follow the guidance in Troubleshoot Microsoft verification code issues and Common problems with two-step verification for a work or school account to verify that email and phone security info are correct and not blocked.

If none of the above helps and only Canva emails are missing (other mail works), the issue is likely on Canva’s side (sending or account status), and Canva support should be contacted.

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References:

• Troubleshoot Microsoft verification code issues
• Common problems with two-step verification for a work or school account
• Authenticator app not sending code to my email - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A
• Having problems getting text codes to confirm my account - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• I need to reset my mfa methods - Microsoft Q&A