The account that verification codes are sent to is no longer accessible. How can I change it. It is an SBCglobal account

Question

I just bought a new I phone and the hotmail account is not loading. I noticed that my address for the verification notice is a dormant SBCGlobal account. Also, the text number is instead my land line and cannot receive text messages. How can I change the text number and delete the SBCGlobal account.

Answer 1

Hello

Go on a web browser and visit https://account.live.com. Sign in, on the page asking for the verification code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

Answer 2

To change the verification email/phone when the old ones are no longer usable, update the security info and aliases on the Microsoft account.

1. When prompted for a verification code and the only options are the old SBCGlobal email or landline, select “I don't have any of these” on the sign-in/security verification screen and follow the prompts. This starts the recovery flow so new security info can be added.
2. After regaining access, go to the Microsoft account profile page and update aliases and security info:
   • Open https://account.live.com/names/manage and sign in.
   • Under Your info, choose Add email to add a new, active email address and Add phone number to add a mobile number that can receive texts.
   • Select Remove next to the old SBCGlobal email and the landline number if they should no longer be used.
3. Verification codes sent by email can only go to the primary alias or another email added as a way to verify sign-in, so ensure the preferred email is set as primary or added as verification info.
4. Do not remove all existing security info at the same time; doing so can put the account into a 30‑day restricted state while changes are pending.

If verification codes are not arriving or there are issues with the phone number (for example, VOIP or blocked due to unusual activity), see the guidance in Troubleshoot Microsoft verification code issues for additional steps.

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References:

• Troubleshoot Microsoft verification code issues
• Microsoft account security info & verification codes
• Change the email address or phone number for your Microsoft account