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my account has been hacked

jeries 0 Reputation points
2026-05-04T08:34:20.5533333+00:00

iive gotten fully locked out of my original account i had it for 9 years and it was hacked by trojan yesterday and i cant do anything about it since the hacker changed everything

Windows for home | Other | Recovery and backup
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  1. DaveM121 876.2K Reputation points Independent Advisor
    2026-05-04T09:09:55.65+00:00

    I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

    https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

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