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Unable to access my AI-900 exam om PearsonVUE

Gideon Cronje 0 Reputation points
2026-05-04T10:01:16.2733333+00:00

Hi,

I am currently unable to check in to start my Microsoft exam. I get a "OnVUE check-in can not be started at this time." error.

I started attempting at around 11:41 to check in, and I'm still getting this error.

My exam starts at 12:15 and I am unable to get started - can someone please urgently help?

Thanks,

Gideon

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  1. Julian Sharp 24,056 Reputation points
    2026-05-04T11:00:17.8866667+00:00

    Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

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  2. simo-k 81,360 Reputation points Volunteer Moderator
    2026-05-04T10:02:45.44+00:00

    Microsoft Q&A (en-us) does not provide support for Microsoft Certification-related topics.
    For questions regarding Microsoft Certifications, please use the dedicated communities such as Services Hub listed below.

    Credentials support

    Training, Certification, and Program Support Community:

    Pearson VUE Support:

    Note:
    If you cannot select the product “Microsoft Credentials” in Engage Center, please try accessing the link below while you are signed in to Engage Center.
    Microsoft certification support(Engage Center)

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