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MS-7E44 IS my computers model number ,

aakri chaudhary 0 Reputation points
2026-05-05T08:12:19.46+00:00

blutooth connectivity is not working on my pc , plz solve this problem

Windows for home | Windows 11 | Devices and drivers
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  1. DaveM121 875.1K Reputation points Independent Advisor
    2026-05-05T08:47:32.9366667+00:00

    I need some more information on your hardware, MS-7E44 seems to resolve to the PRO H610M-S DDR4 motherboard which does not have a Bluetooth chipset on the motherboard.

    Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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  2. Q&A Assist
    2026-05-05T08:12:31.8533333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Follow these steps on the Windows 11 PC to troubleshoot Bluetooth not working:

    1. Turn Bluetooth off and on
    2. Select Start > Settings > Bluetooth & devices.
    3. Turn Bluetooth off and wait 10 seconds.
    4. Turn Bluetooth on again.
    5. Try to pair the device again.
    6. Remove and re-add the Bluetooth device
    7. Select Start > Settings > Bluetooth & devices.
    8. Under the appropriate section (for example Audio, Mouse, keyboard & pen, or Other devices), select the Bluetooth device that will not connect.
    9. Select Remove device and confirm.
    10. Select Add device or Add Bluetooth or other device.
    11. Choose Bluetooth, then select the device when it appears and complete pairing.
    12. Check the Bluetooth device itself
    13. Make sure the device is fully charged or has fresh batteries.
    14. Turn the device off and back on.
    15. Put the device into pairing mode and keep it close to the PC while connecting.
    16. Check for Windows Updates
    17. Select Start > Settings > Windows Update.
    18. Select Check for updates and install all available updates.
    19. Restart the PC and test Bluetooth again.
    20. Update the Bluetooth driver automatically
    21. Press the Windows logo key, type Device manager, then press Enter.
    22. In Device Manager, select Bluetooth to expand it.
    23. Right-click the Bluetooth adapter (for example, it may include “Bluetooth” or the adapter brand in the name) and select Update driver.
    24. Select Search automatically for updated driver software and complete the wizard.
    25. Restart the PC if prompted and test Bluetooth.
    26. Reinstall the Bluetooth adapter
    27. Open Device Manager again and expand Bluetooth.
    28. Right-click the Bluetooth adapter and select Uninstall device.
    29. Confirm the uninstall.
    30. Shut down the PC completely, wait a few seconds, then turn it back on.
    31. Windows will try to reinstall the Bluetooth driver automatically.
    32. If Bluetooth does not reappear, in Device Manager select Action > Scan for hardware changes.
    33. Install the latest Bluetooth driver from the PC manufacturer
    34. Go to the computer manufacturer’s support website for model MS-7E44.
    35. Download the latest Bluetooth driver for Windows 11.
    36. If the download is an .exe file, run it and follow the on-screen steps to install.
    37. Restart the PC and test Bluetooth.

    If Bluetooth still does not work after these steps, run through them again while testing with a different Bluetooth device (for example, another mouse or headset) to see if the issue is only with one accessory.

    References:

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