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ArneGarvander-2255 avatar image
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ArneGarvander-2255 asked 17850048 answered

Windows 11 cookie problem

Upgraded to windows 11. Lost all my cookies. Edge setup ran again.
Got October windows update on 10/12. Lost all my cookies. Edge setup ran again.

windows-11ms-edge
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SSengupta-4080 answered
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YuZhou-MSFT avatar image
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YuZhou-MSFT answered

Hi @ArneGarvander-2255

Do you mean Edge show first run experience when you start it?
Have you logged in Edge with a profile account and turn on sync when you use Edge before? If so, you can log in with that account to see if the information you need is still in the profile.


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Regards,
Yu Zhou

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ArneGarvander-2255 avatar image
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ArneGarvander-2255 answered YuZhou-MSFT commented

Yes. I have use Edge for many years. I got first run experience twice in October.
I did turn sync on and off. Maybe that is my problem.

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Hi @ArneGarvander-2255

You can login in Edge with your account. But if you turn sync off before, some information won't be stored, and I think you will lose them if Edge setup runs again.

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Without sync I can still get local cookies. Edge is working well with sync turned off.

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Hi @ArneGarvander-2255

Yes, you're right. Without sync you can still get local cookies. Sync helps keep data across devices.
In your situation, Edge shows first run experience means it has been reset totally. The local cookies must be deleted. I searched a lot and find a similar thread, you can also refer to the solution in it.

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17850048 avatar image
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17850048 answered

You need to back up your cookies to Onedrive (recommended), back up the software directly, and then copy them to the top

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