I NEED HELP password recovery failed

Question

Dozen attempts and I can't recover my password. All my information has changed over past 20 years.

Answer 1

Hi Eddie, thank you for replying. Unfortunately, you cannot close the account without knowing the password. No worries, since the issue persists, I recommend contacting Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

Hi, I'm Bernard. I'm happy to help!

Unfortunately, you cannot close the account without knowing the password. In this case, I recommend following the steps below to recover your account:

Method 1. Recover a Microsoft account by resetting the password:

 

Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompt to reset the password.

For reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

 

Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

https://account.live.com/acsr

Please complete the form and expect a reply within a couple of days.

Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.

Answer 3

can i close account that you will not allow me to reset password