Push notification on Sharepoint App

Question

Hello,

We are trying to enable SharePoint Mobile push notifications (iOS/Android) on our Microsoft 365 tenant. Despite applying the configuration described in the documentation and triggering all the listed activities, no notifications are received on the mobile app.

Could you help me identify what may be preventing the notifications from being delivered, and confirm whether there are any additional prerequisites or known limitations beyond what is described in the documentation?

Documentation reference: https://learn.microsoft.com/en-us/sharepoint/notifications

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Configuration applied

1. The setting has been enabled in the SharePoint Admin Center > Settings > Notifications > “Allow notifications” (checkbox enabled).

2. Verified via PowerShell:

Get-SPOTenant | Select NotificationsInSharePointEnabled

Returns True

Tests performed

Two distinct user accounts from the same tenant were used:

• Account A (admin test account): triggers the activities on a modern SharePoint site.
• Account B (personal account): signed in to the SharePoint mobile app (latest version, iOS), expected recipient of the notifications.

Activities triggered by Account A and expected to notify Account B per the documentation:

• News article published on a site followed by Account B.
• Comment posted on a page authored by Account B.
• Reply to a comment posted by Account B.
• @ mention of Account B in a comment.
• Like on a page authored by Account B.

Observed result

No push notification appears on the mobile app of Account B, regardless of the activity triggered. No notification appears in the in-app notification center (bell icon) either.

Checks already performed on Account B side

• The SharePoint mobile app has system-level notification permissions granted (iOS).
• Notifications are enabled in the app’s own settings.
• The user has signed out and signed back into the app.
• The user is correctly following the site on which news articles are published.
• A waiting period of more than 30 minutes was observed after each triggered activity.

Other information

• Data region: Switzerland
• Mobile app version tested: iOS 5.0.1 (20260428.03)
• Date/time of latest tests: May 2026

Thank you in advance for your feedback.

Best regards,

Answer 1

Hi @Mathias Crochat  

Thank you for sharing the detailed information about your testing and configuration. I’ve reviewed your scenario carefully against the current SharePoint Mobile notifications design and known service behavior. 

Based on what you described, your tenant configuration appears to be correct, and you have already completed all the documented prerequisites (tenant setting enabled, correct triggers, mobile permissions granted).  

Unfortunately, as an independent advisor, I don’t have the ability to make changes to or disable features within SharePoint app. For issues that require deeper investigation or product-level changes, the most effective next step is to contact Microsoft Support directly. This allows the appropriate engineering teams to review the behavior in detail and assess whether any improvements or fixes are needed. 

Since you’ve already validated the available troubleshooting steps and the issue is still occurring, engaging Microsoft Support Engineering would be the best way to move forward. They have the tools and access required to investigate this further. 

How to contact Microsoft Support: 

• Ticket Support: In the Microsoft 365 Admin Center>Support>Help & Support. You can raise support ticket. Please note that you’ll need an account with admin rights to sign in to the Microsoft 365 Admin Center.  
• Phone Support: Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here.   

I sincerely apologize for the inconvenience you’ve experienced, and I truly appreciate your patience and continued trust in Microsoft. Please don’t hesitate to reach out if you have any additional questions or need guidance while opening a support request. 

Best regards,