Stcuk on creating my first premium planner

Question

I created my first Premium planner, but i am stuck with this message for more than 30 minutes now:-

Answer 1

Hi @john john Pter, 

I hope you're having a great day. Thank you for reaching out, and I appreciate the details you provided. 

Based on your screenshot, the message “Setting up Premium…” typically appears when your organization is using a Premium plan for the first time. During this step, the system provisions the required backend resources. This normally takes a few minutes, but being stuck for over 30 minutes indicates something may not have completed successfully. 

Please try the following steps: 

Steps for end users  

• Close the current tab or window, reopen the Planner experience, and retry creating the Premium plan. 
• If you were using Microsoft Teams, please try creating the plan in a web browser. Otherwise, if you were using a browser, try the same action in Teams. 
• Open an InPrivate/Incognito window, sign in again, and retry. 
• 
• I recommend testing with Microsoft Edge or Google Chrome. 
• Turn off any ad blockers or privacy extensions and ensure cookies are allowed, then retry. 

Steps requiring IT Admins support 
If the issue persists, please contact your IT admins team to verify the following: 

1/ Licensing validation 

• Go to Microsoft 365 Admin Center > Users > Active users 
• Select the affected user > Licenses and Apps 
• Verify the user has a license that includes Planner Premium / Project / relevant Premium capabilities 
• If recently assigned: Remove the license > wait ~5 minutes > reassign again (to force re-provision) 
• Ask user to sign out and sign back in after license change 

2/ Permissions & policy checks 

IT/Admin may need to verify tenant-level configurations, including ensuring there are no restrictions affecting Planner/Project services, confirming that Power Platform environment provisioning and auto-provisioning are not blocked, reviewing DLP policies to ensure required connectors are allowed, and checking Conditional Access or security policies that could interfere with background provisioning. 

For additional reference, they may review these official Microsoft articles: 

• Understand Planner premium trials and license assignments - Microsoft Planner | Microsoft Learn 
• Create and manage environments in the Power Platform admin center - Power Platform | Microsoft Learn 

3/ Admin isolation test 

Use a Global Admin or licensed admin account 

Attempt to create a Premium plan: 

• Same method (Teams or Web) as the affected user 

Outcome interpretation: 

• Admin works, user fails > likely user-level issue (license/permission/policy) 
• Admin also fails > likely tenant-level provisioning issue 

If the issue persists even after these steps, it may stem from a deeper system-level cause. In this case, your IT can submit a support request to Microsoft through the Microsoft Admin Center. They’ll be able to access system-level information to investigate the issue thoroughly and provide assistance. At the very least, they can offer the most effective workaround to ensure your experience remains smooth and secure.   

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support     

As community moderators, we appreciate your understanding that we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.  

I hope this information is helpful. Should you have any further questions or need additional assistance, feel free to reach out.   

I look forward to hearing your thoughts on this. 

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Answer 2

The premium plan setup can take several minutes, but if it is stuck for 30+ minutes it is likely that provisioning has failed in the background.

Because the context does not provide a direct fix for a stuck “Setting up Premium…” state, the only actionable step supported here is to avoid relying on that blocked premium plan and instead work with a basic plan while the premium provisioning issue is resolved by support or your admin.

To keep working with the team immediately, create or switch to a basic plan:

1. In Planner, select New plan in the left navigation.
2. In New plan, choose Basic instead of Premium, name the plan, and select Create plan.
3. Use this basic plan for your tasks until the premium environment is correctly provisioned.

If a plan was already created as premium and is blocking collaboration, check the Plan details area for an option to downgrade it back to a standard/basic plan; this allows the team to continue working on the same plan without requiring premium access.

For the underlying provisioning issue (the spinner that never completes), contact your Microsoft 365 or Azure admin or open a support ticket so Microsoft can check tenant-level flags or provisioning errors for premium Planner/Project services.

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References:

• Create a plan in Planner
• Microsoft Planner for admins
• Advanced capabilities with premium plans in Planner
• Frequently asked questions about Microsoft Planner
• How to cancel Microsoft Project Planner 3 Testversion? My team cannot work on the Plans! - Microsoft Q&A