Outlook | Web | Outlook.com | Settings
Configuring preferences and options in Outlook.com
Hello
can you share a screenshot so I can understand the issue more precisely? Thanks!!
Extra line above every email with sender's name
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 6%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Sandi Parker
0
Reputation points
All of a sudden there is an extra line over my emails with the sender's name. I have tried everything under "view" and nothing will remove that extra line.
Outlook | Web | Outlook.com | Settings
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Sandi Parker 0 Reputation points
2026-05-07T21:58:57.8+00:00 The above won't work - under the View tab there is NOTHING THAT SAYS SHOW SENDERS ABOVE THE SUBJECT so I cannot uncheck it.
Under "view" there is nothing that says "conversation options." It says "Conversation" and then under that is "message list" and "reading pane" Under "message list" it offers "group messages by conversation" "group messages by branches within conversation" and "do not group messages." I have "do not group messages" checked. Still getting the extra line.
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Stefan Blom 342.4K Reputation points MVP Volunteer Moderator2026-05-07T22:44:15.5133333+00:00 As Emily already suggested, a screen shot would help us see exactly what you are seeing in Outlook web.
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2 answers
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EmilyS726 240.4K Reputation points Independent Advisor2026-05-07T22:28:13.64+00:00 -
Sandi Parker 0 Reputation points
2026-05-11T14:56:48.3866667+00:00 Above is a screenshot, This extra line is driving me BONKERS.
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EmilyS726 240.4K Reputation points Independent Advisor
2026-05-11T15:16:40.4866667+00:00 Saw your screenshot.
Looks like you have sorting set to "By from"
You need to change that to "By date"
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Sandi Parker 0 Reputation points
2026-05-11T15:32:01.28+00:00 THANK YOU! That worked. What is odd is that this just started happening all of a sudden - I never changed any of the settings!
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EmilyS726 240.4K Reputation points Independent Advisor
2026-05-11T15:43:38.6833333+00:00 You’re welcome. Perhaps you clicked it by mistake, or maybe your lovely pet walked across the keyboard? Just kidding, but I do see that happen from time to time with other users in this forum and their little furry “helpers.” :)
Anyway, If all is good, feel free to click on "accept answer," or let me know if you need anything else from me.
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