PDFx is not working even though the subscription is current and paid for.

Question

I need to know how to access PDFx; it is not working. The subscription is paid for and current but every time I attempt to use it prompts me for an upgrade.

Answer 1

Why is PDFx subscription included in my Microsoft 365 Account Dashboard if it is not managed by Microsoft?

Answer 2

PDFx access and upgrade prompts are controlled by the PDFx subscription itself, not by the Microsoft 365 subscription. The provided information only covers Microsoft 365/Office subscriptions and activation, and does not include any details or troubleshooting steps for PDFx.

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References:

• A subscription notice appears when I open a Microsoft 365 application
• Problems renewing a Microsoft 365 subscription
• What's the difference between a paid Microsoft 365 subscription and the free web apps?
• Unlicensed Product and activation errors in Office
• I am unable to open and create documents - Microsoft Q&A
• Update that restricts preview of PDF - Microsoft Q&A
• Are there known problems with Tahoe and Adobe - Microsoft Q&A
• how do I if the error run-time error 53 on 365 that I just purchased - Microsoft Q&A
• Issues with PDF converting and printing files - Microsoft Q&A