We are unable to deploy any Azure OpenAI models in our subscription. Deployments fail consistently with: Error code: 715-123420

Question

We are unable to deploy any Azure OpenAI models in our subscription. Deployments fail consistently with: Error code: 715-123420

James, Keith (Technology Portfolio Manager) 20

Every error code is followed by "please contact support". I attempt to create a support ticket and the system does not let me complete the support ticket. It instead tries to give me CoPilot troubleshooting advice. I know that I pay the additional support level that allows me to pay for support tickets, so I am currently stuck. Everything I see on this error code is that the only way to fix it is by literally creating a support ticket.

James, Keith (Technology Portfolio Manager) 20 Reputation points

2026-05-11T19:32:17.87+00:00

I responded to your private message.
Anshika Varshney 12,950 Reputation points Microsoft External Staff Moderator

2026-05-12T10:41:06.2466667+00:00

Hi James,

Thank you for sharing the details.
We’ve raised INC for this issue, and our team is actively working on it. Please remain patient we’ll provide an update as soon as we receive further information.

Thankyou!
Anshika Varshney 12,950 Reputation points Microsoft External Staff Moderator

2026-05-14T08:17:38.2333333+00:00

Hi James,
We received an update from the PG team. They confirmed that analysis and adjustments are complete. Please try again and let us know if you still face any issues.
Thankyou!
Anshika Varshney 12,950 Reputation points Microsoft External Staff Moderator

2026-05-18T06:43:21.8833333+00:00

Hi James,

Could you please confirm whether it's alright to close this thread?if yes, please take a minute to accept my answer this helps increase visibility of this question for other members of the Microsoft Q&A community.

Thank you for helping to improve Microsoft Q&A!
Neel 5 Reputation points

2026-05-20T20:27:48.1566667+00:00

Hey Team,

We are facing an issue while trying to deploy OpenAI models on Azure AI Foundry. All other deployments are working fine, but we are unable to create any OpenAI deployment. showing up with exactly this error.

This is a crucial part of our workflow, so it is currently blocking us from moving forward. Could you please help us understand why OpenAI model deployment is failing and what steps we should take to resolve it?

Happy to share more details such as region, model name, subscription, and error logs if required.

Requesting your support on this.

Answer accepted by question author

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James, Keith (Technology Portfolio Manager) 20 Reputation points

2026-05-11T19:32:17.87+00:00

I responded to your private message.
Anshika Varshney 12,950 Reputation points Microsoft External Staff Moderator

2026-05-12T10:41:06.2466667+00:00

Hi James,

Thank you for sharing the details.
We’ve raised INC for this issue, and our team is actively working on it. Please remain patient we’ll provide an update as soon as we receive further information.

Thankyou!
Anshika Varshney 12,950 Reputation points Microsoft External Staff Moderator

2026-05-14T08:17:38.2333333+00:00

Hi James,
We received an update from the PG team. They confirmed that analysis and adjustments are complete. Please try again and let us know if you still face any issues.
Thankyou!
Anshika Varshney 12,950 Reputation points Microsoft External Staff Moderator

2026-05-18T06:43:21.8833333+00:00

Hi James,

Could you please confirm whether it's alright to close this thread?if yes, please take a minute to accept my answer this helps increase visibility of this question for other members of the Microsoft Q&A community.

Thank you for helping to improve Microsoft Q&A!
Neel 5 Reputation points

2026-05-20T20:27:48.1566667+00:00

Hey Team,

We are facing an issue while trying to deploy OpenAI models on Azure AI Foundry. All other deployments are working fine, but we are unable to create any OpenAI deployment. showing up with exactly this error.

This is a crucial part of our workflow, so it is currently blocking us from moving forward. Could you please help us understand why OpenAI model deployment is failing and what steps we should take to resolve it?

Happy to share more details such as region, model name, subscription, and error logs if required.

Requesting your support on this.

Answer 1

Anshika Varshney 12,950 Microsoft External Staff Moderator

Hi James, Keith (Technology Portfolio Manager),

Hope you are doing well.

We have received an update from the PG team that the issue has been rectified. Could you please check from your end and confirm whether the issue is now resolved?

If the updated response resolves your query, kindly consider clicking Upvote and Accept Answer so it can help others as well.

Looking forward to your response.

Thankyou!

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We are unable to deploy any Azure OpenAI models in our subscription. Deployments fail consistently with: Error code: 715-123420

0 additional answers

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