Refund Request - Accidental Learning Usage

Question

Hello Azure Support,

I am writing to request a refund for the following Invoices

G157200019 (£195.02, Paid) Ineligible: This invoice is not eligible for expedited refund. Contact support.

G151061651 (£63.83, Paid) Ineligible: This invoice is not eligible for expedited refund. Contact support.

I was using this Azure account strictly for educational purposes to learn the Azure and Fabric. I didn't realise my creation of a Blob storage would incur so high charges

I have now deleted the Blob storagae prevent further costs. Since this usage was accidental and for learning purposes only, I would appreciate a one-time courtesy refund of these charge. I'm unable to generate any support request via the Azure portal.

Answer 1

Hello kll, sorry you ran into those unexpected costs while you were learning! Since both of your invoices show “Ineligible: This invoice is not eligible for expedited refund”—you won’t be able to use the portal’s Request a refund button. You’ll need to open a billing support case so an Azure Support Engineer can manually review and process your one-time courtesy refund. Here are the steps you can follow to create support requests:

• Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
• Click on Create a Support Request.
• On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
• Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.
• Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
• Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.
• Fill all the required information and provide a clear description of your issue and click Next.
• Review and create as submit the support request.
• You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us.

If the information was useful, please consider accepting the answer and upvoting. Feel free to reach out if you need any further assistance. Thank you.

Answer 2

For invoices that are marked as ineligible for expedited refund in the Azure portal, the only supported path is to open a billing support request so that Azure Billing can review the charges and determine whether a refund or credit (for example, an SLA credit or a one‑time courtesy adjustment) is possible.

Because the expedited refund flow is blocked for these invoice IDs, use the generic billing support path instead of the Refund request blade:

1. Sign in to the Azure portal with the account that owns the subscription that incurred the Blob Storage charges.
2. Open Help + support from the left-hand menu.
3. Select Create a support request.
4. For Issue type, select Billing.
5. For Problem type, select Refund Request (or the closest available billing/charges option).
6. In the description, include:
   • The invoice IDs (G157200019 and G151061651).
   • That the usage was accidental and for educational/learning purposes.
   • That the Blob storage resources have been deleted to prevent further charges.
   • Screenshots of the error message stating the invoices are not eligible for expedited refund.
7. Complete the remaining required details and submit the request.
8. Track the request in Help + support → Recent support requests; Billing support will contact by email or phone with the outcome.

If the charges are related to an outage or service incident and meet the applicable Service Level Agreement (SLA) conditions, specify that in the request and clearly state that an SLA credit is being requested. The SLA credit process is also initiated via a billing support request.

If access to the Azure portal is limited or blocked, use the public Contact Microsoft Support entry point and select a billing issue, then provide the same invoice IDs and explanation so that the case is routed to Azure Billing.

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References:

• Plan to manage Azure costs
• Tutorial: Review your Microsoft Customer Agreement invoice
• Request for Refund – Accidental Charges in Pay-As-You-Go Subscription - Microsoft Q&A