AADSTS5000225 — personal Microsoft account redirecting to deactivated tenant, need association cleared

Question

Hi,

Some time ago I created an Azure subscription using a personal Microsoft account. I have not used it in a long while, and when I attempt to sign in now I receive error AADSTS5000225 ("This tenant has been blocked due to inactivity"). Based on the tenant lifecycle documentation, my account is being routed to an old, deactivated tenant.

I do not need to recover the old tenant or any data from it. My goal is simply to use my personal Microsoft account to sign up for a new Azure free trial, which requires the account-to-tenant association to be cleared, or the routing to point at a new tenant.

I attempted to reach the Global Support line, but the IVR routed me to the help website, and subsequent callbacks now disconnect before I can reach an agent.

Could a moderator help, or escalate this internally? I can share the Trace ID, Correlation ID, and Timestamp from the error via private message.

Thanks!

Answer 1

Hello TraderJT,

This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

https://portal.azure.com/<tenant-ID>

Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

And the tenant will be restored successfully.

Alternatively, you can set this tenant as your startup/default directory so it won’t redirect you to the old directory when signing in through portal.azure.com.

If this answers your query, do click and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.