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Not receiving emails in Outlook/Hotmail after storage upgrade
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KT
0
Reputation points
My storage capacity was full and emails stopped on May 1st. I upgraded to 100GB on Saturday, May 9th, but today I am still not able to receive important emails — only spam comes through. I tried sending an email from Hotmail and it eventually went, but when I send to myself, nothing arrives.
I can’t get through to the chat box or phone support. What can I do? I am missing important emails. Please help.
Outlook | Web | Outlook.com | Email
2 answers
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Jeronimo Fuerte 40,440 Reputation points Independent Advisor2026-05-12T23:58:42+00:00 Hi! Sorry to hear that you are having trouble with this situation. Could you please share a screenshot of your Outlook storage quota? To check it, open Outlook.com, click the gear icon in the top-right corner, then go to Account > Storage, as shown here.
This will help confirm whether the issue is related to mailbox storage, since Microsoft notes that storage limits can affect Outlook mailbox usage and, in some cases, the ability to send or receive email. Please make sure to hide any personal information before sharing the screenshot.
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Jeronimo Fuerte 40,440 Reputation points Independent Advisor
2026-05-13T23:24:30.4133333+00:00 Is this still happening? Do you see an error message? If you do, please share a screenshot. Do you still see the banner that the storage is full?
After you either purchase more storage or delete enough items to get back under the limit, it can take 24 to 48 hours for the change to update across all Microsoft services.
Please try again, preferably from Outlook.com, since changes usually appear there faster than in the desktop app.
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