I have two accounts and only want one account. How can I close one account and merge the information?

Question

I have two accounts and only want one account. How can I close one account and merge the information?

Answer 1

Hello, good day and thanks for your question. I understand that you are looking into merging your Microsoft accounts.

Kindly take note that you will not be able to do this and if you are to close an account, please see the link below as a reference and information with regards to this.

https://support.microsoft.com/en-us/account-billing/how-to-close-your-microsoft-account-c1b2d13f-4de6-6e1b-4a31-d9d668849979

Answer 2

Microsoft accounts and their data cannot be merged. It is not possible to combine purchases, subscriptions, or stored data from two separate Microsoft accounts into a single account.

The closest available option is:

1. Decide which Microsoft account to keep (for example, the one that already has the active Microsoft 365 subscription).
2. If the other account uses an email address that should be reused (for example, a Gmail address), first free that address by closing that Microsoft account after confirming there is no important data or purchases tied to it.
3. Optionally, add that freed email address as a sign-in alias on the account being kept so it can be used to sign in to the same remaining account.
4. Manage or cancel any duplicate subscriptions on the account that will be closed so that only one active subscription remains on the primary account.

Note that any data, purchases, or subscriptions associated with the account being closed cannot be transferred to the other account.

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References:

• I realize I have 2 different accounts. How do I combine the 2? - Microsoft Q&A
• I am paying for two subscriptions - Microsoft Q&A