6 weeks ago our Microsoft account was hacked and changed all credentials

Question

When our account was hacked the hacker changed all our login details set up a Microsoft Azure subscription. Eventaully we were given back access to our Admin centre which took them 2 weeks to do, but unfortunaley still cannot access the Azzure account The hacker is still purchasing services from Azure and monies are continually being tried to be taken from our bank account. This is very distressing for us. As the details have been changed on the Azure side I am unable to access my billing profile or cancel the subsription in Azzure or even set up a ticket to contact support for help.

Microsoft have tried to help me to set up a ticket for Azure but Azure support are not comong back to me with any help. This has now been going on for 6 weeks and we need to reslove this.

Can anyone help and usggest what to do now.

Answer 1

Hi @Tony Barker

First of all, I’m truly sorry to hear about what you’ve been going through. I completely understand how stressful and urgent this situation must feel, especially with the ongoing charges and limited access. It’s certainly not an easy experience to deal with.  

From your description, it sounds like you already have a support ticket open with the Azure team. When you have a moment, could you please share the case number with me via private message? 

I’ve just sent you a private message as well. To access it, simply click on the notification banner shown in the image below:  

As this is a user-to-user support forum, I hope you can understand that I’m not part of the Azure support team, so I don’t have the ability to directly intervene or make changes to your tenant or billing configuration. However, I’m more than happy to assist within my scope and do everything I can to help guide you through this. 

I can certainly help by reviewing the current status of your support case, clarifying any updates you’ve received, and sharing relevant guidance or possible next steps that may help move things forward more effectively. 

Thank you very much for your patience and cooperation. I look forward to your reply. 

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.