I cannot get emails form the sender: 'noreply' at support.akc.org

Question

I cannot get emails from the sender: 'noreply' at support.akc.org

Answer 1

Hello Ximena Cavallazzi,

If you have already checked Junk Email, Blocked senders, Safe senders, and Rules, and messages from this sender still do not arrive, there are not many additional mailbox-side checks left to do from the forum side.

Please note that this is a user-to-user forum, so contributors cannot review mailbox logs or mail flow from Microsoft’s side.

At this point, the best next step is to contact Outlook.com support directly:

1. On a private/incognito browser, go to: Contact Outlook.com Support.​​​​​​​
2. Sign in with your Microsoft account if prompted.
3. Submit your request through the support experience.
4. In the search bar provided on the page, type "Cannot receive emails" and click Confirm to create the service request and then start chat to connect with an agent.      
5. The screen will indicate that your request has been submitted and the system is connecting you to Outlook.com live chat support, which may take a moment to load.

If possible, you may also ask the sender whether they receive a bounce or non-delivery message, because that can help confirm whether the issue is on the sending side. If they do receive one, they should review Sender Support in Outlook.com.

I hope this helps.

Answer 2

I check everything and still cannot receive emails from the sender.

Answer 3

Try the following steps in Outlook.com / Outlook on the web to restore messages from this sender:

1. Check Junk and Other folders
   • Look in Junk Email, Deleted Items, and the Other tab to see if messages from @support.akc.org are being misclassified.
   • If found in Junk, right‑click the message and choose Mark as not junk to train the filter.
2. Check Junk Email settings
   • Go to Settings > Mail > Junk Email.
   • Review:
     • Blocked senders and domains: If support.akc.org or that full address is listed, remove it.
     • Safe senders and domains: Add the sender/domain here so future mail is allowed.
3. Check rules and filters
   • In Outlook.com, review Settings > Mail > Rules.
   • Look for any rule that might move or delete messages from this sender (or all new mail) and disable or delete that rule. A misconfigured rule can divert all new mail away from the Inbox.
4. Check blocked senders (alternate path)
   • Sign in to Outlook.com.
   • Select Settings > Options or Mail.
   • Under Mail, select Blocked senders or Block and allow.
   • If the sender address or its domain (for example, @support.akc.org) appears there, select it and remove it.
5. Ask the sender to verify delivery
   • If messages still do not arrive and no error is shown on your side, ask the sender to review Sender Support in Outlook.com. Their system may be blocked, misconfigured, or receiving non‑delivery reports with details.
6. If only one sender is affected after checks
   • After confirming Junk settings, rules, and blocked senders are correct, and the issue persists only for this sender, contact the sender and let them know:
     1. Their email is not being delivered to Outlook.com.
     2. They should contact Microsoft support via the postmaster channel referenced in the sender support documentation.

If none of these steps resolve the issue, use Outlook.com help: select Help in the menu bar, describe the problem (include that only @support.akc.org is affected), and follow the Still need help? path to reach support.

---

References:

• Can't send or receive email in Outlook.com
• Where are my email messages or calendar events in Mail and Calendar for Windows 10?
• Hacked email and I cannot receive any email on the hacked account - Microsoft Q&A
• Outlook.com doesn't send any emails to junk folder - Microsoft Q&A
• Stopped receiving emails on my account. - Microsoft Q&A