Brand new Surface Laptop for Business stuck in bit key loop black screen. Cant use USB as per instructions. How do I break this continual cycle.

Question

Brand new Surface Laptop for Business stuck in bit key loop black screen. Cant use USB as per instructions. How do I break this continual cycle? 20260514_133401.jpg

Answer 1

Hold the Power button for 20 seconds continuously.

Do not tap repeatedly.

Wait 30 seconds.

Then press Power once normally.

If it boots → sign in and immediately back up the BitLocker key.

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Try entering Surface UEFI first

Hold Volume Up + Power

If UEFI opens and SSD is visible, attempt Recovery/Startup Repair.

If it still loops or the SSD is missing → request replacement immediately rather than spending hours troubleshooting.

Contact Surface Support for Business and Education customers

https://www.microsoft.com/en-in/surface/business/warranty-protection-plans-and-support