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How do I recover my email if it was hacked and the primary email was changed?

Skomantas B 0 Reputation points
2026-05-14T13:02:28.26+00:00

Hello, my microsoft account was hacked aswell as a few others including email.
While I did manage to recover my email thankfully, I cannot seem to recover my microsoft email, I tried the account recovery but every time it tells me that "There is not enough information" or something along those lines.
Everytime I try to log into my microsoft accounts(Such as teams) it tells me to log into an account which ends with "horseshitmail.net" instead of "gmail.com", so I simply cannot log into my accounts(Despite somehow being able to create a microsoft account of the same gmail, even if I had one before with the same tag)

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. DaveM121 891K Reputation points Independent Advisor
    2026-05-14T14:22:56.99+00:00

    Account recovery is an automated process, even if you can contact Microsoft Support, they cannot recover your account, they will just refer you to the account recovery form.

    I wish I had better news,, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

    https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

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  2. SCP-Fazgamer5467 125 Reputation points
    2026-05-14T13:24:19.2133333+00:00

    If you want to recover your account, it would require having a recovery email and or phone number attached to it, so if you forget/lose access to your account you can use that number or email to get a code to log you in to the account.

    If you believe your account was hacked the best solution is to: Change your passwords and write down the new ones, Then activate something called MFA or Multi-Factor Authentication (or 2SV - 2 step verification), then monitor the account activity and log all unusual activity. Then you will want to recover your account, you can do this with a phone number or recovery email attached to your account. It will send a 6 digit code to that number or email for you to type in and it will recover your account. Then you are going to want to scan for malware with your antivirus or anti-malware software on the device to check and clear all malware or virus that may have been added to your device by the hacker. After that you will want update your WiFi password and have it written down somewhere in case you forget it.

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