Sign-in failed Error code: interaction_required

Question

Sign-in failed Error code: interaction_required

soufiane 0

Getting the below error when trying to login into Azure portal:

Error code: interaction_required

Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

VEMULA SRISAI 13,230 Reputation points Microsoft External Staff Moderator

2026-05-14T15:52:58.4233333+00:00

Hello soufiane,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,230 Reputation points Microsoft External Staff Moderator

2026-05-15T11:41:23.0933333+00:00

soufiane could you please provide the details to reactivate your tenant.
soufiane 0 Reputation points

2026-05-16T15:20:15.92+00:00

hello @VEMULA SRISAI i already send all the details
Sina Salam 29,846 Reputation points Volunteer Moderator

2026-05-18T11:14:43.1633333+00:00
Hello soufiane,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

I understand your Azure portal sign-in failed with interaction_required / AADSTS5000225: This tenant has been blocked due to inactivity.

Because the Microsoft Entra tenant itself has been placed into an “inaccessible due to inactivity” state, so all sign-ins and token requests are blocked at the tenant level—it is not an MFA, browser, or app configuration issue. - https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

The only reliable and minimal-risk resolution is to:

Act immediately and request tenant reactivation from Microsoft (reactivation is only possible within 20 days of the tenant entering the inaccessible state). - https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

Provide Microsoft Support the tenant identifiers and the sign-in failure details (tenant domain/ID, correlation/trace IDs, timestamp, and business justification). - https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

If the tenant has remained inaccessible for more than 20 days, it is deleted and not recoverable—the correct path is to create a new tenant and rebuild access/configuration. - https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

After reactivation, sign in using a tenant-specific portal URL to ensure you’re targeting the restored directory (for example: https://portal.azure.com/<tenantId>). - https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

I hope this is helpful! Do not hesitate to let me know if you have any other questions, steps or clarifications.

Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful.