What are the requirements to enter an Azure support ticket

Question

I need Azure support to make changes to an AD domain that I have lost administrative access to. I been trying to hours to enter a support ticket, but there is not page I can find that allows me to enter a support ticket.

I have owner and support request contributor roles.

We have developer support plan.

What is required to be able to enter a support ticket?

Answer 1

We have a local AD sub-domain named andes.baipro.com. When it was created a user was created that belonged to the AADDS Service Administrators Group, which has the ability to manage anything in the sub domain.

For some unknown reason that user became "inoperative". The user exists in AD users but cannot be used for login and is no longer in the AADDS Service Administrators Group. Because it is a local domain, users from baipro.com that are in the AADDS Service Administrators Group do not have permission to change members of AADDS Service Administrators Group in andes.baipro.com.

We have a andes.baipro.com user that is in the AAD DC Administrators Group, so we can still add users, but that user does not have permission to maintain membership in AADDS Service Administrators Group.

Effectively we are locked out of the top-level administration function for the sub-domain.

We need Azure support to add selected users to the AADDS Service Administrators Group to regain control of the andes.baipro.com sub-domain.

If you look at the screen shot, you can see there are no members in the AADDS Service Administrators Group except dcaasadmin, which we cannot use to change membership in the group.

The basic issue is we do not have a user in the AADDS Service Administrators Group that can maintain membership in that group as well as other groups like AAD DC Administrators.