Cannot login to Azure portal

Question

Error: AADSTS***** tenant blocked due to inactivity

Trace ID: <pii removed>

Correlation ID: <pii removed>

Timestamp: 2026-05-15 00:23:05Z

Impact: unable to access Azure portal / subscription / resources

Answer 1

Naqeeb Shamsi

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: - Note: If it's a test tenant, please re-create a new tenant for testing purposes.

QuickStart: https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant

Do let me know if you have any queries, we are happy to assist you further.

Answer 2

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant backing the Azure subscription has been marked inactive and blocked. While blocked, sign-in to the tenant and access to Azure portal, subscriptions, and resources is not possible.

Action depends on how long the tenant has been inactive:

1. If the tenant has been inactive (blocked) for less than 20 days
   • The tenant can still be reactivated.
   • A tenant administrator must contact Microsoft support to request reactivation:
     • Use the global support phone numbers listed in the documentation.
   • Do not open multiple support cases for the same issue; wait for the response on the existing case.
2. If the tenant has been inactive (blocked) for more than 20 days
   • The tenant is deleted after 20 days in the inactive state and is not recoverable.
   • In this case, subscriptions and resources in that tenant cannot be restored.

Additional practical steps from similar resolved cases:

• Try signing in directly to the tenant in the Azure portal using the tenant ID or tenant name in the URL, for example:
  • https://portal.azure.com/<TenantId>
  • https://portal.azure.com/<yourTenantName>.onmicrosoft.com This can help confirm the tenant that is blocked and ensure the correct directory is being targeted when working with support.
• If the tenant is already permanently deleted or cannot be reactivated, create a new tenant from Microsoft Entra admin center and then access Azure portal with that new tenant. From there, new subscriptions and resources must be created because the old tenant’s resources are not recoverable once deletion is complete.

For any reactivation attempt, only Microsoft support can unblock the tenant; there is no self-service option in the portal for this specific inactivity block.

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References:

• Tenant inaccessible due to inactivity
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A