i have paid annual subscription valid upto 20 january 2027, i am a single man retired person age 73 year entity, by cnfusion copilot made me to open duplicate account on monthly basis which i am no more interestedas i am suffering from parkison

Question

my annual subscription is valid upto 20 jan 2027

i am single man retired person 73 years suffering from parkinson disease,

copilot caused confusion which made me to open duplicate monthly account which if duplicaste payment .

i want reimbursement of duplicate payment which you agreed to refund,

also refund my left out subscription out of annual fee paid.

i am no more interested in ms 365 as it is causing hinderence in my work .

you have excessive unwanted security which is not required by me

no more interested in ms 365 , due to health reason already paid annual subscription and duplcate monthly payment for 3 months,

Answer 1

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

Just in case the monthly subscription is active on a different account and since it has been renewed for 3 months now, kindly follow the guide on the official Microsoft website to investigate and locate the charge from Microsoft at this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction, you can check if they are eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you can't find the monthly transaction or you are having a problem cancelling the subscription due to your condition, you may contact Microsoft Support for further assistance:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" or "Cancel subscription" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates or Cancel my subscription > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly and request to freeze all charges from Microsoft, cancelling the monthly subscription on its renewal in the process.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

you are not allowing me take copies of documents with out link . my privateb users are not having internet access at all places and are unable to download link . legally allow me to take or save copy for use immediatly . do not stop work .

Answer 3

To stop the duplicate Microsoft 365/Copilot Pro subscription and request refunds, follow these steps:

1. Cancel the Copilot Pro / duplicate subscription
   1. Go to the Subscriptions page for the Microsoft account used to buy the subscription: https://account.microsoft.com/services
   2. Find the Copilot Pro or extra Microsoft 365 subscription that is billed monthly and select Manage.
   3. On the next page, select Cancel.
   4. Follow the on‑screen instructions to complete cancellation.
   Notes:
   • If Turn on recurring billing is shown instead of Manage, that subscription is already set to expire and will not be charged again.
   • If Copilot Pro was bought through Google Play or Apple’s App Store, contact their support instead (Google Play refund policies / Apple support) as described in the article.
2. Check refund eligibility for Copilot Pro / duplicate subscription
   • After cancellation, refunds depend on country/region:
     • In Canada, Denmark, Faroe Islands, France, French Guiana, French Polynesia, Greenland, Guadeloupe, Israel, Korea, Martinique, Mayotte, New Caledonia, Réunion, St. Pierre & Miquelon, Turkey, Wallis & Futuna: a prorated refund is available when canceled at any time.
     • In all other countries/regions: to receive a prorated refund, cancellation must be within 14 days of the initial purchase.
   • If outside the refund window, turn off recurring billing so that no further monthly charges occur.
3. Cancel the annual Microsoft 365 subscription and request refund
   1. Sign in to the same Subscriptions page: https://account.microsoft.com/services
   2. Locate the annual Microsoft 365 subscription that is valid until January 20, 2027.
   3. Select Manage, then Cancel.
   4. Follow the instructions to complete cancellation.
   Important effects of canceling Microsoft 365:
   • Microsoft 365 Basic/Personal: storage returns to 5 GB total for OneDrive and Outlook.com attachments, and 15 GB for Outlook.com mail.
   • Microsoft 365 Family/Premium: everyone sharing the subscription also loses extra storage and benefits.
   • If storage used is above the free allowance:
     • New files cannot be uploaded/edited/synced to OneDrive.
     • Outlook.com email cannot be sent or received.
     • After 12 months, OneDrive and its files may be deleted.
   Refund for the remaining part of the annual subscription depends on Microsoft’s subscription refund policy and the country/region. Not all cancellations result in a refund. The full policy is in the Microsoft Store Terms of Sale.
4. Investigate and prove duplicate charges
   • Sign in to the Microsoft account dashboard and review Services & subscriptions and Manage your payments to see all charges and what they were for.
   • If there are clearly duplicate or mistaken charges, keep the credit card statement and screenshots of the subscription list as proof.
5. Contact Microsoft Support for manual review and refunds
   • If the self‑service cancellation and refund flow does not automatically refund the duplicate monthly payments or the unused portion of the annual subscription, contact support so an agent can review the account and charges:
     1. Go to Contact Microsoft Support.
     2. Select the appropriate product area (for example, Microsoft 365).
     3. Enter a short description such as “billing – duplicate subscription, health reasons, refund request” and select Get Help.
     4. Choose Contact Support and then the Chat with support agent in web browser option.
   • Explain clearly:
     • There is an active annual Microsoft 365 subscription until January 20, 2027.
     • A second monthly subscription was created by mistake for three months.
     • Health reasons (Parkinson’s) and confusion led to the duplicate subscription.
     • Request: refund the duplicate monthly payments and the unused portion of the annual subscription, and cancel all Microsoft 365/Copilot Pro subscriptions.

If the subscription was purchased in Germany, cancellation can also be done without signing in by using the dedicated German cancellation page referenced in the documentation.

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References:

• How to get a refund on a Microsoft subscription
• Cancel a Copilot Pro subscription
• refund please - Microsoft Q&A investigate only looked at the past 60 days. My charges were on Jan 14 and Jan15
• Request refund - Microsoft Q&A
• Cancellation - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A