How to fix with Teams that keeps exiting

Question

I'm having trouble with Microsoft Teams. My Teams app keeps exiting unexpectedly, and it keeps doing that. What's wrong? How can I fix this?

I really need help regarding this problem I am facing. Thank you.

Answer 1

Dear @Han,

Thank you for your update!

If your Teams application unexpectedly closes, I recommend repairing the Teams app and checking the Event Viewer on your device to identify if any related errors are recorded. If the issue appears as a disconnection, it may be related to network conditions. Please try connecting to a different network and ensure that TLS 1.2 and TLS 1.3 are enabled on your system.

If Teams continues to close, you may also try the following setting, which has helped other users resolve similar issues:

• Navigate to Background App Permissions
• Set “Let this app run in the background” from Power saving to Always

Additionally, there are reports that some users with Lenovo devices and displays running at refresh rates higher than 60 Hz may encounter similar issues. I encourage you to review the following reference article and verify whether the workaround applies to your scenario.

• My Laptop shuts down during TEAMS calls
• Teams App crash when starting a meeting on Teams but work fine on Web
• The Microsoft Teams app keeps crashing when in a meeting.

Disclaimer: This link is shared by community members for your convenience. It points to a third-party site that is not managed or verified by Microsoft. We can’t guarantee the quality, safety, or suitability of any content or software found there. Please review carefully and make sure you understand any potential risks before using it.

If there is anything I can do or if you have any other concerns, please do not hesitate to contact me. Your satisfaction is my top priority, and I am here to support you in any way I can.

Hope you have a great day!

Answer 2

Dear @Han,

Thank you for reaching out, and I sincerely apologize for the inconvenience this issue has caused. I understand how disruptive it can be when Microsoft Teams keeps exiting unexpectedly, especially during your daily work.

Based on your description, this behavior is typically related to client-side factors such as cached data corruption, application updates, or conflicts with other software on the device.

For better assist, please kindly let me know some information:

1. Could you please let me know whether other users in your organization are experiencing the same issue?
2. Additionally, do you encounter this behavior when using Teams on the web?
3. Does Teams exit immediately after opening or after some time?
4. Did the issue start after an update or change?
5. If could, please take a screenshot of the issue you're experiencing so I can better assist you. 

In the meantime, please try these troubleshooting steps: 

1. Microsoft Teams update to the latest version. Version update history for Teams app deployments - Office release notes | Microsoft Learn 
2. Sign out and log back in. This will refresh your account linking and may resolve the issue. 
3. Clear Teams cache. Cached data can sometimes cause problems. Clear the Teams client cache - Microsoft Teams | Microsoft Learn 
4. Reinstall Teams. If the problem persists, try completely uninstalling and reinstalling it. 

Uninstall first: Uninstall Microsoft Teams - Microsoft Support 

Then reinstall: Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams

Note: If none of the above solutions work, let me know for further investigation. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.   

Please feel free to reply below if you have any update or further concern.  

Your understanding and co-operation are highly appreciated. Thank you for your precious time. Have a nice day!

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