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Please route this case to the Microsoft Data Protection / Tenant Recovery team.
I cannot sign in with my admin account to my Microsoft Entra External ID tenant. There is no other Global Administrator available.
Can't open support ticket :-(
Managing external identities to enable secure access for partners, customers, and other non-employees
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Based on the details you’ve shared, this appears to be a tenant lockout scenario.
To resolve this, the recommended approach is to contact the Microsoft Data Protection team. You can reach them by calling Microsoft Customer Service using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
If you have access to another tenant or subscription where you still have Global Administrator privileges, you may also raise a support request from there to get assistance in restoring access to the affected tenant.
For future reference and to help prevent tenant lockouts, please check: https://learn.microsoft.com/en-us/partner-center/customers/gdap-preventing-tenant-lockouts
If neither option is possible, please don’t worry—let us know, we are happy to assist you further!
Unfortunately, after five attempts, I am still not able to get past the support bot to receive help.
I also cannot create support tickets from within my subscription.
How should we proceed from here?
Unfortunately, after five attempts, I am still not able to get past the support bot to receive help.
I also cannot create support tickets from within my subscription.
How should we proceed from here?
Simon Schmitt
Thank you for your reply.
Were you able to connect with the Data Protection team, or are you still experiencing the same issue?
Same issue unfortunately. Would love to share all needed information to solve my issue.
Any news on that topic as I was not able to conenct to the Data Protection team and I'm still experiencing the same issue
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details in private message only:
Please send me the detail via private message. So, we can assist you further.
Great :-). I have sent you the data. You are a hero :-)
Thank you for your patience
We engaged with the Microsoft Data Protection team we have received the confirmation that your MFA issue has been resolved now. Let us know if you need any further assistance.
Thank you for contacting Microsoft Q&A!