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Hetoaseno-8422 avatar image
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Hetoaseno-8422 asked PengGe-MSFT commented

WIN10 cant install vs 2019

i'm trying to install vs2019 community, but the install.exe dosent work, nothing shows up after i click it.
here is my log file.

Beginning of the log. Start Time: 2021/10/13 21:33:02
VisualStudio Bootstrapper:2021/10/13 21:33:02: Commandline arguments = --env,SFX_CAB_EXE_PACKAGE:C:\vs_community_289229237.1631081648.exe SFX_CAB_EXE_ORIGINALWORKINGDIR:C:"
VisualStudio Bootstrapper:2021/10/13 21:33:02: C2R signature did not exist or could not be read:
VisualStudio Bootstrapper:2021/10/13 21:33:02: Parent process name = vs_community
_289229237.1631081648
VisualStudio Bootstrapper:2021/10/13 21:33:02: Parent process product version = 16.11.31729.503
VisualStudio Bootstrapper:2021/10/13 21:33:02: CampaignId = 289229237.1631081648
VisualStudio Bootstrapper:2021/10/13 21:33:02: ResponseId not available in 'vs_setup_bootstrapper.config'. Trying to parse filename.
VisualStudio Bootstrapper:2021/10/13 21:33:02: loading config settings: -update --update --layout -offline --offline --locale --layout --originalworkingdir --installLayoutPath --env
VisualStudio Bootstrapper:2021/10/13 21:33:03: DownloadURL = https://aka.ms/vs/16/release/installer
VisualStudio Bootstrapper:2021/10/13 21:33:03: InstallLocation = C:\Program Files (x86)\Microsoft Visual Studio\Installer
VisualStudio Bootstrapper:2021/10/13 21:33:03: OfflineFilePath =
VisualStudio Bootstrapper:2021/10/13 21:33:03: LayoutLocation =
VisualStudio Bootstrapper:2021/10/13 21:33:03: ExecutableArguments = /finalizeInstall install --in "C:\ProgramData\Microsoft\VisualStudio\Packages_bootstrapper\vs_setup_bootstrapper_202110132133028640.json" --locale zh-CN --activityId "3a54ac85-8a74-42f3-8840-fb9e96b73c56" --campaign "289229237.1631081648"
VisualStudio Bootstrapper:2021/10/13 21:33:03: OSVersion = Microsoft Windows NT 10.0.19042.0
VisualStudio Bootstrapper:2021/10/13 21:33:03: Starting to detect the existing VS and .NET...
VisualStudio Bootstrapper:2021/10/13 21:33:03: Finished detecting the existing VS and .Net

vs-setup
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Hi, @Hetoaseno-8422
May I know if you have got any chance to check my answer? I am glad to help if you have any other questions.

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cooldadtx avatar image
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cooldadtx answered

"C2R signature did not exist or could not be read:"

Looks like a bad download to me.

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PengGe-MSFT avatar image
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PengGe-MSFT answered PengGe-MSFT edited

Hi, @Hetoaseno-8422

Welcome to Microsoft Q&A!

Please check for Windows Updates to apply the latest Windows updates, ensure that all critical and recommended Windows Updates are installed and completed. Then reboot your computer and retry your installation.

If this issue persists, please right-click the execution file and run “Troubleshoot compatibility” to see if it helps unblock you.

Meanwhile, please check if you have specialized anti-virus, app-blocker, or GPO phased permission software installed that maybe be blocking this installation. Please temporarily disable them and clean your %temp% folder to try again.

Sincerely,
Peng


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