Microsoft account hacked, then locked, now i want to unlock it.

Question

A few years back i had my microsoft account hacked, i did manage to get it locked back then but the recovery/unlocking process was horrible, I want to get it unlocked now, i have purchase receipts, email history, and everything. I filled in the ACSR Form and i did get a response asking me to send as much information as possible, which i did. then they just never replied. Ive filled in again now and im waiting for a response but its taking while

Answer 1

Unfortunately, there's none, but if the account has not been deleted due to inactivity yet, the only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Since you mentioned that you didn't receive the results from the account recovery webform recently, please try submitting another request via Incognito/InPrivate window and using different devices and network services. Then please check your email inbox, junk, and spam folders.

If the account recovery web form doesn't work, and if the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Please note that this is a public forum, I will be responding you in short period of time and regret for a delay in response.

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

Since you mentioned that the account was hacked a few years ago, I’m afraid it may have already been deleted or closed due to inactivity.

As stated by Microsoft, accounts that have not been signed in or have been locked for more than 2 years will be deleted due to inactivity, and they can no longer be recovered: https://support.microsoft.com/topic/microsoft-account-activity-policy-7c0a9fa7-0982-b7c6-fd72-df852b63699f

Thank you for your understanding.

Best regards,

Darhyl

Answer 3

For a hacked Microsoft account that is now locked, the only supported path is to continue using the official recovery and unlock flows and to respond only through those channels.

1. Use the sign‑in page to see the exact status

• If, when trying to sign in, there is no Next button and a message that the account is locked, follow the aka.ms/ link shown in that window. That link is specific to the locked-account scenario and routes to the correct reinstatement form.
• Submit the requested information once and wait for the review instead of sending multiple parallel requests, because multiple submissions can slow down processing.

2. Continue with the account recovery form (ACSR)

• If the account is treated as a recovery scenario (for example, hacked/compromised or security info changed), use the Microsoft account recovery form and provide as much accurate information as possible (old passwords, purchase details, devices, etc.).
• After submitting, the result is sent to the working email address provided on the form within 24 hours.
  • If the account is verified, instructions to sign back in are sent to that email.
  • If the account is not verified, the guidance is to keep trying, up to two times per day, improving the information each time.

3. If recovery is unsuccessful

• If the recovery request is not granted, it is allowed to retry the form as many times as needed, up to two attempts per day.
• Before trying again, review the guidance for filling out the recovery form to maximize the chance of success.
• If the additional security info on the account is not recognized or cannot be used, use the Sign-In Helper referenced in the guidance for unsuccessful recovery.

4. If the account was hacked/compromised

• For hacked or compromised accounts, use the dedicated sign‑in helper for compromised accounts. It asks for the email or phone and then either presents self‑help steps or offers a path to talk to an agent.

5. After regaining access

• Once access is restored, review the security guidance for Microsoft accounts to add or update security info (alternate email, phone, stronger verification methods) so that future recovery attempts are easier and more reliable.

If no response arrives from the recovery form within 24 hours, submit a new request (respecting the two‑per‑day limit), possibly from a different device or network, and ensure the working email address is correct and that junk/spam folders are checked.

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References:

• Microsoft account has been locked
• Help with the Microsoft account recovery form
• Account recovery unsuccessful
• How to recover a hacked or compromised Microsoft account
• My account got hacked. - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• My account got hacked - Microsoft Q&A