CODE 0x87E10BC6

Question

something happed on our end here erro code in case

CODE

0x87E10BC6

Answer 1

Hi Yadimar Astacio 9no grado,

I understand you’re getting the error “0x87E10BC6 – something happened on our end” when using apps on Windows.

To give you a more targeted fix, could you confirm:

• Are you seeing this error when opening Microsoft Store, or when installing a specific app?
• Your Windows version (Windows 10 or 11)?

In the meantime, please try the following if this error appears when opening Microsoft Store:

1, Reset Microsoft Store cache

1. Press “Windows + R”
2. Type “WSreset.exe” and press Enter
3. Wait for the Store to open automatically

2, Run the Store troubleshooter

1. Go to “Settings” > “System” > “Troubleshoot” > “Other troubleshooters”
2. Find “Windows Store Apps”
3. Click “Run”

3, Check your Region settings

Incorrect region can cause this exact error in some cases:

1. Go to “Settings” > “Time & Language” > “Language & region”
2. Make sure your Country/Region is correct

4, Repair or reset the Microsoft Store app

1. Go to “Settings” > “Apps” > “Installed apps”
2. Find “Microsoft Store”
3. Click “Advanced options”
4. Try “Repair”, then “Reset” if needed

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