Share via

Error message: AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available

demonstration 0 Reputation points
2026-05-17T09:13:31.3166667+00:00

When I tried to log in to the Microsoft 365 Administration website with an administrator account that specified a domain, I encountered an error code: AADSTS5000224.

error code

Sign-in failed

The tenant you are trying to access has been deauthenticated and is no longer available. If you are seeing this message by mistake, please contact Microsoft support. Error code: AADSTS5000224

Correlation ID: <PII REMOVED>

I do not know my Tenant ID as I need to log in to find it

I hope your engineering team can help me re-enable authentication as soon as possible.

THX

2

Microsoft Security | Microsoft Entra | Microsoft Entra ID

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-05-17T09:13:48.8766667+00:00

    The error AADSTS5000224 indicates that the Microsoft Entra (Azure AD) tenant associated with that domain has been deauthenticated and is no longer available. In this state, sign-in to the tenant cannot be restored by configuration changes from the portal or client side.

    Because tenant-level deauthentication and recovery are handled only by Microsoft, the next step is to contact Microsoft support so the Data Protection or support team can investigate the tenant status using the correlation ID and domain information, and advise whether the tenant can be reactivated or if data has been permanently removed.

    Since sign-in is blocked and the tenant ID is unknown, use an external channel (for example, Microsoft support phone numbers or a separate tenant, as described in the referenced guidance) to open a support request and provide:

    • The admin sign-in name (UPN) and custom domain used.
    • The error code AADSTS5000224 and the correlation ID shown on the page.
    • Confirmation that access to the Microsoft 365 admin center is not possible because of this error.

    Microsoft support will then validate identity and tenant ownership and determine whether the tenant can be re-enabled.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.