Recuperação

Question

Recuperação

Arnaldo Oliveira 0

Tive um problema ao acessar uma conta minha e acabei excluindo no autenticador o acesso a essa conta, mas foi pior para fazer o login nela preciso recuperar o acesso no autenticador e não consigo.

Seria possível recuperar este acesso como suporte?

Carolyne-3676 1,136 Reputation points

2026-06-17T09:18:21.49+00:00

Hi Arnaldo,

If you still have access to the email/phone number associated with your account, go to https://account.live.com/resetpassword.aspx (https://account.live.com/resetpassword.aspx) and sign in using an alternative verification method (SMS code or secondary email). Once signed in, you can re-add the account to Microsoft Authenticator by going to My Account → Security info → Add sign-in method.

If you have no other verification methods available, submit the account recovery form at https://account.live.com/acsr (https://account.live.com/acsr). Provide as much identifying information as possible (previous passwords, email subjects, contacts, billing info). Once access is restored, set up Authenticator again and add a backup method (phone number or secondary email) to prevent this in future.