xbox Microsoft game pass cancellation

Question

I have not had game pass for over two years and continue to get charged even though ive tried to cancel it.

Answer 1

Follow these steps to stop the Game Pass charges and address the past ones:

1. Check which Microsoft account is being charged

• Go to the Manage your payments page from your Microsoft account dashboard and select Investigate next to the card or payment method being charged: Manage your payments.
• This helps identify if the charges are tied to a different Microsoft account (for example, an old account or a family member’s account).
• For more detail on why you may still be charged, see How to investigate a billing charge from Microsoft.

2. Verify and cancel the active subscription

• Go to Services & subscriptions at https://account.microsoft.com/services and sign in with any Microsoft account you may have used.
• Under Services & subscriptions, look for any Xbox Game Pass or other Xbox subscription.
• Select Manage next to the subscription.
• Choose Cancel subscription or Turn off recurring billing, then follow the prompts to complete cancellation.
• If you see Turn on recurring billing instead of Manage, the subscription is already set to expire and will not charge again.

3. If you still cannot cancel

• If the subscription does not show under your account but your card is still being charged, it may be attached to another Microsoft account using your card.
• On the Payment options page, select Investigate to search for other accounts using your card and follow the guidance there.

4. Request a refund for recent unwanted charges

• After cancellation, request a refund for eligible recent Game Pass charges by following the Microsoft subscription refund process: How to get a refund on a Microsoft subscription.
• Refunds are not guaranteed, but recent charges—especially if the subscription was unused—may qualify depending on region and policy.

5. If charges look fraudulent or tied to an unknown account

• If the Game Pass charges are on a card that might be used by someone else or tied to an unknown Xbox/Microsoft account, follow the guidance in How to investigate a billing charge from Microsoft and also contact the bank or card issuer to dispute unauthorized charges and, if needed, replace the card.

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References:

• How to investigate a billing charge from Microsoft
• How to get a refund on a Microsoft subscription
• I've been charged twice
• Unable to cancel your Microsoft subscription
• Cancel my Microsoft monthly subscription - Microsoft Q&A
• Game Pass refund - Microsoft Q&A
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A