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EdwardG-2560 avatar image
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EdwardG-2560 asked SkidFlashys-2808 commented

Windows 10 BSOD (NTOSKRNL.EXE+4b448a / PSHED.DLL+15b0 | CLOCK_WATCHDOG_TIMEOUT)

Over the past week my computer has been experiencing BSOD errors during periods of high activity/multi-tasking. This takes place primarily during periods where I am playing video games that have higher requirements of my system. Looking at previous posts with similar issues, I downloaded BlueSreenView and identified the exact nature of the BSOD. The cause has been listed in all but one of the crashes as being caused by NTOSKRNL.EXE and, once, by PSHED.DLL.

I saw many posts stating this could be a driver issue, so I went ahead and reinstalled my OS and the problem is still happening with a fresh install with no changed drivers. I also made sure that there is no overclocking on either my GPU or CPU.

I welcome any help that anyone can provide on this issue. I would at least like to narrow down whether it is a hardware issue or not.

BlueScreenView Readout(s):

1


==================================================
Dump File : 101321-8828-01.dmp
Crash Time : 10/13/2021 11:10:40 AM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`0000000c
Parameter 2 : 00000000`00000000
Parameter 3 : ffffc200`dad69180
Parameter 4 : 00000000`00000009
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3f71b0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+3f71b0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\101321-8828-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 19041
Dump File Size : 3,536,372
Dump File Time : 10/13/2021 11:12:36 AM
==================================================

2


==================================================
Dump File : 101321-11406-01.dmp
Crash Time : 10/13/2021 3:56:57 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffff8607`5fd8f028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`00800400
Caused By Driver : PSHED.dll
Caused By Address : PSHED.dll+15b0
File Description : Platform Specific Hardware Error Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.1 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3f71b0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\101321-11406-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 19041
Dump File Size : 3,387,476
Dump File Time : 10/13/2021 3:58:00 PM
==================================================

Hardware specs:

Processor: Intel® Core™ i9-11900K Processor (8X 3.50GHz/16MB L3 Cache)
Motherboard: GIGABYTE Z590-UD WiFi AC , ARGB Header (2), USB 3.2 Ports (1 Type-C, 4 Type-A), M.2 Slot (3)
Memory: 32GB [16GB x2] DDR4-3200MHz Corsair Vengeance PRO RGB
Video Card: NVIDIA GeForce RTX 3080 - 10GB GDDR6X (VR-Ready)
Power Supply: 850 Watt - Thermaltake Toughpower Grand RGB - 80 PLUS Gold, Fully Modular
Processor Cooling: iBUYPOWER 240mm Addressable RGB Liquid Cooling System - Black
Primary Storage: 1TB WD Blue SN550 M.2 PCIe NVMe SSD
Operating System: Windows 10 Home - (64-bit)

windows-10-general
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SSengupta-4080 avatar image
1 Vote"
SSengupta-4080 answered SSengupta-4080 commented

Can you boot in to Safe mode?

If, then boot and uninstall your display driver then restart.

Update BIOS, Chipset, Display Driver, Network Driver.

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Firstly, thank you for taking the time to post a response.

I am currently on a clean install of Windows. Prior to reinstalling the OS, I tried both updating and rolling back all of my drivers. I also flashed my BIOS. None of those changes made any difference. I can easily boot into Safe Mode again and change the drivers, however, I do not believe it will have any affect based on my previous attempt.

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After the Clean install are you facing the same issue? If, then contact the vendor outlet for further diagnostics.

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Docs-4663 avatar image
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Docs-4663 answered EdwardG-2560 commented

What is the warranty status?

Form what you've posted and reported this is a hardware problem.

Run the V2 log collector and post a share link into this thread:

https://www.windowsq.com/t/bsod-posting-instructions.17/
https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html


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Thank you for your response.

I have gone ahead and run the V2 Log Collector. The results are posted to a Google Drive folder that has been made public using the following link:

https://drive.google.com/drive/folders/1iUrbLgci1dYLXPFW1DZbQ4iZDx3sf04L?usp=sharing

As to your query about warranty, the computer (and its components) are under a three year warranty. If I can identify what the problem is (and if it is hardware, which component), then I should be able to get it fixed free of charge.

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Docs-4663 avatar image
1 Vote"
Docs-4663 answered EdwardG-2560 commented

There will be more BSOD.

When there are new BSOD > check the size of the file > if the file size is less than 2 GB then zip and post a share link into this thread

Search for C:\WINDOWS\MEMORY.DMP > save to the downloads folder > zip > post a share link into this thread

10/13/2021 3:57:56 PM 1822.51 C:\WINDOWS\MEMORY.DMP




There will be hardware stress testing.

These tests may or may not be sensitive to find the malfunctioning hardware.


Select one of these software to monitor temperatures:

a) Speccy:
https://www.ccleaner.com/speccy

b) HW monitor:
https://www.cpuid.com/softwares/hwmonitor.html

c) Speed Fan:
https://www.almico.com/speedfan.php



Run Prime95
https://www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html

a) Record the maximum temperature and post the maximum temperature into this thread
b) Record the continuous test duration and post the uninterrupted test duration into this thread
c) Aim for testing > 3 hours and abort testing as needed for freezing, temperature changes (see link)
d) Use the Microsoft snipping tool to post images into this thread
e) For any problems posting images please use share links



More tests to follow pending the above results.




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Thank you again for your post.

I have gone ahead and zipped the Memory.dmp file and posted it to a shared Google Drive folder at the following link: https://drive.google.com/drive/folders/1IQHfazB_JB09bvg1s5UKP6hMjNuWaXRa?usp=sharing

I will run the Prime95 stress test, and monitor my temperatures and test duration, tomorrow. I will post the results to this thread when I have them.

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I was able to run the Prime95 torture test continuously for an hour before I put a stop to it. I stopped the program due to the high core temperatures on the CPU. The cores were reaching, one after another, 100 degrees Celsius continuously. I have attached a screenshot of the core temperatures for reference. I am under the impression that your processor running at 100 degrees Celsius is damaging to your system, and could be a sign of a problem.140847-core-temperatures.png


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core-temperatures.png (256.5 KiB)
LimitlessTechnology-2700 avatar image
1 Vote"
LimitlessTechnology-2700 answered EdwardG-2560 commented

Hi there,

Have you recently changed any Hardware's on the PC?
As I can see that you have clean installed the PC, so I would suggest you check with your PC brand diagnostic tool to check the hardware and see if you can find any irregularities in the PC.



If the reply is helpful, please Upvote and Accept it as an answer

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There have been no recent hardware changes. The list of hardware I posted at the start of the thread was how the computer came. I have made no alterations to that setup.

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EdwardG-2560 avatar image
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EdwardG-2560 answered

Another new crash report (DMP file linked below as well):

==================================================
Dump File : 101521-8171-01.dmp
Crash Time : 10/15/2021 10:46:26 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffff8007`b9213028
Parameter 3 : 00000000`be000000
Parameter 4 : 00000000`00800400
Caused By Driver : PSHED.dll
Caused By Address : PSHED.dll+15b0
File Description : Platform Specific Hardware Error Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.1 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3f71b0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\101521-8171-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 19041
Dump File Size : 3,558,268
Dump File Time : 10/15/2021 10:47:24 AM
==================================================

DMP:
https://drive.google.com/file/d/1b9e5OcXlrGjvSiR5bB_dg_sYMyaDPBmU/view?usp=sharing


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Docs-4663 avatar image
1 Vote"
Docs-4663 answered Docs-4663 edited

Contact the computer manufacturer or vendor.

Ask what you can and cannot do to make sure that you maintain the warranty.

For example: swap test the CPU, apply thermal paste, etc.




Please run:

OCCT version 9.01 or newer

https://www.ocbase.com/

Plan to run each tab test for 1 hour: CPU, Linpack, Memory, 3D, etc.

Abort testing as needed for freezing and temperature.

(There is also a OCCT software setting section)

Post images or share links of the test results into this thread.


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Please remember to vote and to mark the replies as answers if they help.

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For any new BSOD please run the V2 log collector.
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SkidFlashys-2808 avatar image
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SkidFlashys-2808 answered SkidFlashys-2808 commented

@EdwardG-2560 Have you managed to get this fixed somehow? Same error's happening to me

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I actually did figure out the solution

.The situation was, however, probably unique to my system. After extensive hardware and software testing (all of which indicated extremely high temperatures), I determined that my water cooling system was defective. It was simply not cooling my processor to an adequate degree. The blue screen issue was my computer preemptively shutting itself down due to the high temperatures. I switched out the water cooling system for a high end fan and the problem disappeared right away.

I am guessing this solution will not help you, as as a defective water cooler is an unlikely scenario. I hope this helps you to at least eliminate one possibility!

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How high were your temperatures going? I've just used HWMonitor to check them and while playing games, my CPU temperature stays at 100°C most of the time

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