Account hacked and recovery sign in tools not helping; Alias email changed and microsoft security blocked on gmail

Question

I am currently trying everything I can to recover my microsoft acount. Every time I fill in my email with my passkey or simply just type it, microsoft claims it doesnt exist. I have countless emails and reciepts of proof that I have a microsoft account associated with this gmail. Also, every phone number I call and every email I have sent and every form I have filled out has not worked or given unhelpful instructions. How do I fix this issue?

P.S. Do NOT give me a link to the sign in tool or any microsoft hack articles, because everytime I put in my "previous email" or "previous phone number" it says it never exsisted in the first place! YAY

Answer 1

When Microsoft reports that an email or phone number “doesn’t exist” as a Microsoft account, and the standard recovery/sign-in tools reject it, the only supported options are those below.

1. Confirm the exact sign-in identifier

• Make sure the correct domain is used (for example, outlook.com, hotmail.com, live.com, or the correct country variant like .com vs .co.uk).
• If there were multiple aliases on the account, try each one (every email alias or phone number that was ever set as a sign-in alias).
• If the email still returns “We couldn’t find an account with that username,” follow the guidance in “My username and password have stopped working” and use any other alias or phone number that might be on the account.

2. If the account is treated as non‑existent

• When Microsoft systems no longer recognize the username at all, the account is effectively not recoverable through support. Support agents cannot override this and cannot access or change account details.
• The only remaining automated path is the account recovery form. If that form repeatedly fails and the system still does not recognize the username, the account cannot be restored.

3. If the account was hacked and security info/aliases were changed

• For hacked or compromised accounts, the official process is to use the hacked-account recovery guidance and then the recovery form.
• If the attacker has replaced the security info (alternate email, phone, Authenticator) and the recovery form does not succeed, there is no additional escalation path: Microsoft Support cannot manually validate ownership or reattach the account.

4. If recovery attempts were already denied

• If an account recovery request was submitted and not granted, it is possible to try again up to two times per day.
• Before retrying, review the guidance for filling out the recovery form and ensure every field is completed with the most accurate historical information (old passwords, approximate creation date, services used, etc.).
• If repeated attempts still fail, the account is considered unrecoverable.

5. If the account might be locked or blocked rather than deleted

• If at any point a lock message or lack of “Next” button appeared when signing in, follow the aka.ms link shown on that lock screen and complete the unlock/reinstatement form.
• If verification codes are not arriving or a “Try another verification method” message appears, avoid repeated requests and try again later, possibly from a different network or using a different verification method already on the account.

If Microsoft’s systems no longer recognize the Gmail address as a Microsoft account and all recovery and reinstatement forms have been exhausted or denied, there is no supported way to restore that specific account. In that case, the only remaining option is to create a new Microsoft account and secure it with strong security info from the start.

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References:

• My username and password have stopped working
• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• Account recovery unsuccessful
• Troubleshoot Microsoft verification code issues
• Microsoft account has been locked